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The Letter About accidents and luck
We are very sorry about the accident. After our 24 hours of meticulous verification, due to our mistake plus various accidents, there were 5 machines with incorrect size of the base, thus the needle could not be inserted into the needle holder. (Refer to the picture)
We tried our best to find these 5 machines in Amazon's warehouse, but it was like looking for a needle in a haystack. So we are releasing this news in advance to tell our trusting customers.
If you have received 1 of these 5 machines, please let us know it immediately. We will immediately send you a new needle base and a felting gift. We'll make you extra lucky with this 5% chance of an accident!
If you received the normal one, during this period, we will delay the after-sales service for 3 months to thank you for your trust!
Thank you to everyone who has trusted and supported us! Love you!
Customer
Reviewed in the United States on February 8, 2025
I use it almost every day, making work for my next exhibition.Heidi Strand
Jenny maier
Reviewed in the United States on January 27, 2025
I used this for one project I was starting.. it jammed right away and stopped working then next day but I contacted the seller and she was extremely helpful . I’m waiting for my replacement because it worked amazing at first.
Joanne Garbotz
Reviewed in the United States on January 15, 2025
I bought this as a Christmas present and it doesn’t work. The entire inside shaft comes out when turned on. I read in the reviews you have fixed the problem and would love at least one more. I like the product
THE GREATEST BOSS
Reviewed in the United States on January 13, 2025
Machine works well. The seller addressed all matters that I raised and cleared any issues I faced. Good communication.
Client d'
Reviewed in Canada on August 29, 2024
The media could not be loaded.
Felter
Reviewed in the United States on December 19, 2024
The entire machine fell out of the wand on the first attempt to use the machine. I requested a new machine or a refund. The machine was replaced with the correct working machine. Amazon grabbed from the wrong machine and the replacement works well.
Robin Simpson
Reviewed in Canada on December 13, 2024
I returned this item as it fell apart in my hands as I was using it
anon
Reviewed in the United States on November 3, 2024
The device I received jammed and broke after only a few uses. I left a bad review and the seller contacted me offering a refund or help with fixing it. They said they have upgraded the device so it won't cause the same problem I had. I don't want to bother trying again, so I requested a refund, which they gave me promptly. I'm satisfied with the refund so I'm amending my review to be just ok.
Customer
Reviewed in the United States on November 11, 2024
This needle felting pen is very well made! All the parts are sturdy metal, not plastic. I really like the dial that allows me to adjust the speed of the needles, as well as the way it is designed to be held in your hand similar to a large pen. It has worked very well on my 2-dimensional needle felting projects. I had an issue when the felting pen first arrived and contacted the seller. She responded the following day, was extremely helpful and personable, and worked out the issues I had with the pen quickly and efficiently. She mailed the new part I needed at no charge, along with tracking information, and followed up once it had arrived. I was so impressed with the excellent customer service -- exactly the way I want to run my own business. I highly recommend this seller and product!
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