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Problems may not be the chime
A doorbell system consists of 4 parts – A doorbell chime, a push button, a transformer, and the wiring, which are connected all together (see the wiring diagrams below).
If there is an issue with the chime, the chime may or may not be the issue. See below under “Troubleshooting” for common issues and troubleshooting tips.
*Reach out via our website with any questions or issues.
Doorbell Chime Wiring Diagrams
Vinícius
Reviewed in the United States on February 23, 2025
Nice bell and nice sound. Worked as described!Simple wiring and easy install.
Gilbert in pdx
Reviewed in the United States on February 16, 2025
Her is my story: When I bought my house, the previous owners had already installed a Ring doorbell. We transferred "ownership" and it worked great. In the meantime, we installed a SimpliSafe security system that we had brought from my previous home. last month, I decided to bite the bullet and switch to the SimpliSafe doorbell so all of my cameras can be in one app and save the Ring annual fee. But the tech-craziness then began. The SimpliSafe worked beautifully, but would NOT ring my doorbell's chime even though Ring did. I tried everything. Multiple phone calls with SimpliSafe support (worthless), changed the transformer to a more powerful 16V 30VA. Nope. So, I bought this Chime out of desperation. BAM, it works! So, if you want to use a SimpliSafe doorbell, this doorbell will work with it. One note: You still have to use the "chime connector" that SimpliSafe includes. If you don't, while this doorbell will "Ding", it makes a noticeable humming sound, which can't be good.
RJ
Reviewed in the United States on January 5, 2025
Very easy to install and mount on the wall, and so far we have had no issues with it at all. Better doorbell sound than the one I originally had up.
Zagpoint
Reviewed in the United States on January 12, 2025
Replacing my old chime with this one was easy. The chime is old-fashioned in its design but the tune sounds pretty good. I reused my existing push button but had to remove the diode as it would otherwise constantly 'pushing'. I am not sure if the diode has gone bad or not. But removing it solved the problem.I just wish there was a way to control the volume. It's a bit loud for my taste. The cover design is also very poor. It's flimsy, and takes lots of cajoling to replace it after the installation of the base is done. Actually I was done with cajoling and had to force it really hard to attach it in the end. And why in the world do you need FOUR screws to fasten this little device to the wall?
MoMa1023
Reviewed in the United States on October 15, 2024
I bought this to replace a doorbell that went bad and it works perfectly. Just the right amount of noise that we can hear it all over the home. Plus, the casing is true white not like the off-white cream colors that would stand out on our wall. My Husband installed it in a matter of minutes, very easy.
B
Reviewed in the United States on January 24, 2024
Our old doorbell chime had been sounding so sad, but since it still worked I just had it on my list of tasks to have our handyman do when the list was long enough to call him out for.I finally got tired of hearing that sad dong (it lost it's "ding" a long time ago) and ordered this. I called our handyman and he was away on vacation.I decided to give it a shot myself.It took me longer to unbox the chime, bring the ladder into the house and grab my screwdriver and wire stripper (I didn't even need that) than it did to swap out the old chime with this new one.It seriously just took the time to undo the 2 wires from the old chime, mount the new chime to the wall, then attach the wires to the new chime. I'm not sure if it matters, but when I took the old chime down, I took note of which wire went to the "trans" connector and which wire went to the chime connector. It was as simple as then just connecting those marked wires to the new chime.The faceplate cover just snaps on and has a clean, low profile and unobtrusive shape to it.My quick and easy swap-out was helped by the fact that the footprint of the old chime was nearly the same as the footprint of this new chime, so no patching or painting touchups were needed.The chime is clear, has a very pleasant tone, is loud enough to hear, yet not glaring or harsh.Nutshell . . . I am so happy with the new chime, and very proud of myself for doing this myself too.
Nasir Mughal
Reviewed in the United Kingdom on July 25, 2023
Loud enough and works well
A C Compana
Reviewed in the United States on December 17, 2023
This is an attractive, functional door chime at a reasonable cost. I would have given it five stars except for what follows. Company responsiveness certainly deserves five stars! Note how compatible it is with the new Google Nest thermostat I just installed. Clean, contemporary cover. Downside: the first chime I received did not work properly; certainly a negative. HOWEVER: I contacted Newhouse Hardware directly with the problem. Unjie, their representative, got back to me promptly with comprehensive guidance on what to do. I followed her instructions and, with two more messages back and forth, she concluded that the device was faulty. She immediately arranged to send me a new one; it is now installed and works perfectly. Yes, it was an inconvenience and it did cost me some extra money because I paid an experienced handyman to help me install it, just to make sure. However, I remain very impressed with the professional responsiveness of this company and highly recommend their products. They stand behind them and my experience is proof of it. Incidentally, Unjie did not pass me off to another agent; she stuck with this until it was satisfactorily resolved--another indication of the quality service they provide. All in all, a rewarding experience.
Sue M.
Reviewed in Mexico on January 25, 2023
Suena terrible y no es como que muy agradable
Tonia Nagle
Reviewed in the United Kingdom on August 31, 2022
The media could not be loaded.
Soleil
Reviewed in Mexico on January 9, 2021
Buen timbre pero se ve demasiado grande al instalarlo (Voluminoso), no es discreto.
Pana
Reviewed in the United Kingdom on July 17, 2019
Works well and most importantly, works with Google Hello. Simple, clean lines and good for a high ceiling. Quite large, overall.
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