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Frank
Reviewed in the United States on February 8, 2025
Only used for several times and it start having burning smell! There is a short circuit in the circuit board! Not recommend!
Weifen Yang
Reviewed in the United States on February 24, 2025
I have to say at the very beginning it was a good steamer for me to prepare breakfast for my family I used it daily, however, after 2 months, it broke, and I contacted the manufacturer through Amazon customer service and they changed a new one for me. after 6 months, the new one died. I will never contact them anymore and I bought another brand. The design is good and that is the most important reason I selected it, however, the terrible quality is the critical reason let me give it up. if I have to give it a star, it is for the design.
Yuanyue Li
Reviewed in the United States on February 19, 2025
I read all the reviews but still decided to give it a try. The steamer arrived well. The packaging showed care. Using it for the first time today and it was working fine. Heat up fast. I would come back in a month to report on durability.
Chi Peng
Reviewed in the United States on January 20, 2025
the product exceeded my expectations for the price that I paid. We use it almost every morning and it’s so convenient. Easy to clean and steam fast. I would like thank the product services team for their wonderful customer services. They respond quickly and offered solutions that best fits my needs. I had already bought a second one for my mom.
Abby F.
Reviewed in the United States on September 1, 2024
My steamer stopped working after 7 month of purchase. I wrote to the product support team and they responded fast (reply on the same day) and replaced a new one for me. I received the replacement within one week. The product is a little bit disappointing, but I appreciated the service.
Samantha
Reviewed in the United States on July 11, 2024
As I was looking for a Electric food steamer that suits my need, I found this one at a fair price and has all the function and features that I was looking for. I was so excited to have my first electric steamer and looking forward to this product, and I bought the whole set including the add-on steam rack, the steaming pots. The Steam pots were too big to use without the add-on level, which I wont be able to steam food and make soup at the same time as i have planned . So I had to return them on the same day.Now to the Steamer itself. Works great until it doesn't. - It worked perfectly for the first three uses. met my expectation on an electric steamer. Until the fourth use, There was this horrible burning rubber smell coming from the control knob, I can even see smoke coming out from knob when I go check on it. I turned it off immediately and unplug it from the wall. I checked the food in the steamer, they all smell like rubber I had to throw them out. I had to remake dinner so I let the steamer on the counter to cool down.When I check back on it after dinner to give it an other try. Same thing happen again, Rubber smelling smoke coming from the knob. Then I know I need to return this item.TO MANUFACTURE: the idea is great please do better on the safety and quality.
Ray Mak
Reviewed in the United States on November 17, 2024
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Tim
Reviewed in the United States on April 8, 2024
After several months of use, I can confidently say that the steamer has been a convenient addition to our household, earning high praise from my entire family for its performance. Initially, we were thrilled with its functionality; however, we experienced a setback when the unit unexpectedly ceased to work.Promptly reaching out to the customer service, we were assisted by Rika, who was incredibly helpful and efficient in addressing our issue. Much to our appreciation, she facilitated a quick replacement of the steamer, which speaks volumes about the company's commitment to customer satisfaction.While it's worth noting that the steamer might not boast the highest quality in its category—evidenced by our experience with its durability—the exemplary customer service provided by the team significantly mitigates this concern. Their responsiveness and willingness to resolve customer issues promptly elevate this product to a commendable choice for those in the market for a steamer. The reliability of the support team adds a layer of value, assuring customers that any potential concerns will be handled with utmost care and efficiency.
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