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Your cart is empty.3.8 out of 5 stars
- #4,387 in Appliances (See Top 100 in Appliances)
- #1,002 in Refrigerators
- 21.8 cu. ft. Capacity - Smart Cooling System - SpillProtector Tempered Glass Shelves - SmartDiagnosis - Energy Star Qualified - Stainless Steel Finish
Michael Stout
Reviewed in the United States on February 14, 2023
First water filter would not install properly. First refrigerator had leak in tubing. Not reparable. Two week wait for service two week wait for new fridgeSecond RefrigeratorMarkings from factory were incorrect. Service man tried to sell me new filters at $100. This was for a new refrigerator. Two week wait for service.Second- ice maker would not make ice. Freezer would not freeze. Loss of $200 in food. One week wait for service. Replace mother board.Replace fan. One week wait for parts.Ice forming in freezer. Two week wait for service. Three day wait for parts.Installed new door gasket. It worked well for one month. Recall for service on freezer gasket. One day wait for service. Need new fan and mother board. Parts ordered to day.Misc. can’t open one door. Both doors open. Sometimes doors won’t shut properly. Ice maker not adjusted properly. Ice goes every where but glass.
Philip H. Howard
Reviewed in the United States on January 10, 2023
LQ was not very helpful. Initially they said they could send repair person in two weeks - phone number they gave didn't answer and they had no website. Got LQ to give me other people in area that could repair - I called them and they said they could come the next day if they had a repair order from LQ - that took 4 days and multiple calls to LQ. Repair company came three times and finally solved the problem after replacing the compressor, condenser, etc. Was debris in the refrigerant line.
Charley
Reviewed in the United States on July 12, 2022
It doesn't matter if it's pretty, when it doesn't work even under warranty. Cust svc is a nightmare and can't get serviced under warranty for months. No price is worth the CS nightmare and having no refrigerator for months. GE has their own certified repairman, LG doesn't in my major market area. Even the Lowes sales guy when we went looking again, said LG breakdown or Samsung ice maker problems. He said he hears it daily.I wouldn't recomend getting anyones extended warranty on a LG, because the repair shops don't do LG under warranty anyway. If LG can't get it serviced under warranty, why do you think another aftermarket warranty could. Do yourself a favor, just call up your local repair guy and say LG & warranty, you will probably hear laughing. DO YOUR RESEARCH, IF IT'S AN LG
C. Flores
Reviewed in the United States on March 2, 2022
Exactly what I wanted. Info said it did not have ice maker but it does. Added surprise. Great space saver
Customer
Reviewed in the United States on February 14, 2022
I didn't and am now regretting it. The compressor technology they use is simply unreliable. This affects all of the units of all of their models, not just a few lemons out there that a few outraged people complain about online. It's just a matter of time until it stops working and the repair fiascos begin. The odds are your first repair won't be the last. If you see a deal on an LG fridge that you just can't pass up and you're willing to risk going days at a time without refrigeration, go for it I guess. (I don't really know much about LG's other appliances. These may be great and that is why they are able to stay in the appliance business.)
Greg
Reviewed in the United States on April 8, 2022
When closing one door, the other pops open
Vladi
Reviewed in the United States on May 28, 2021
Best one for the apartments due to it’s size. 10 years warranty on compressor is amazing.I live in apartments, 3rd floor, no elevator. I had absolutely zero issues with delivery, the crew brought it up right into my apartment with no complaints. Props to Amazon.
Rodney Rasnake
Reviewed in the United States on December 31, 2021
The first year is stopped working twice for a bad compressor. Then the ice maker stopped working twice. It knocks all the time (no one knows why, we think the last repairman had a bad spell cast on him and is still in there somewhere) And the hardware keeps breaking. First, the plastic door on the bottom of the inside of the right had door, then BOTH salad crispers, once we glued it together, but kept breaking so we just took off the door of the salad crisper and used it for space. Then the other salad crisper door broke, I'm presently trying to find a way to glue that so it stays. The bottom plastic soaks up spills but there is no way to get underneath it to clean, so it always appears dirty. LG paid for our lost products on three occasions, and paid to have it fixed each time (we opted for the extended warranty) then paid us $300 as we joined the class action lawsuit for this product, so even tho we are not out any more money, it's been a pain, and we are still working with hardware breaks constantly. In Photos, the right side door is missing because since we couldn't use it, we just took it out. The bottom part you can see where it looks dirty (the plastic part under the drawer) because that's the part that you can't get to to clean. Piece of junk!
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