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Dale A Rice
Reviewed in the United States on August 14, 2024
Had a problem with it igniting. Sent it in under warranty. The very first time that I tried it after I got it back it still had the very same problem. Finished the heating season with it by playing with the temperature control knob. Called to send it back in, the customer service person needed to get authorization from her supervisor. They refuse to honor their warranty on this unit that they didn't fix right the first time. Update, it two days of waiting but they did agree to warranty work to try and get it fixed right.
collegekid57
Reviewed in the United States on March 30, 2024
Super efficient dual fuel gas radiant heater. Using with natural gas to heat dining/ living room area to offset my constantly running heat pump! Does a great job at providing consistent heat and has saved me considerable $$$ over electricity for the same comfort level. Helped me make the decision to convert my wood burning fireplace to NG radiant heat.
Anonymous
Reviewed in the United States on February 2, 2024
Worst company I have come across. The product worked amazing at first, it has been heating our whole home, (single wide) I was very impressed and pleased, until the other day. The pilot went out, so my husband attempted to re-light it. We've had no issues prior to this with lighting it but now it won't. I have contacted the seller, though here, who was not helpful, only resolution was to send it to them and they'll return it fixed in about 3 weeks. So I decided to look the company up and call them, they first blamed me, said my gas is probably not strong enough 🙄 then they told me oh this is not intended to heat a whole home. Their resolution, send it to them, they'll send it back fixed in about 2 weeks. I asked to speak to a manager who said she'd call me. 3 days later, no call. I called again, talked to someone who said it's probably an internal issue. Send it back, we'll get it out to you fixed in about a week.....hmm...so I said no I just want a refund. They said nope after 30 days there is no refund, oh and by the way, it says on our products not intended as main source of heat, incase of issues like these. NO IT DOES NOT! They're a joke, they would not walk me through any trouble shooting steps and refused to send a replacement or refund. Will never purchase from this company again! Wish I would have seen these reviews sooner!
RShelley
Reviewed in the United States on February 1, 2024
Heater would run until temperature reached and shut off burner but ALSO turn off pilot light. Have to relight every time. BAD- unacceptable
Customer
Reviewed in the United States on October 16, 2024
Works great and got it really quickly!
Customer
Reviewed in the United States on April 13, 2024
All was good 😊
Glenda
Reviewed in the United States on December 1, 2023
My old heater wouldn't work this year, so I bought this one. I love it. So far it keeps my 18' X 23' greenhouse nice and warm on those nights it gets in the 30's and below. Great product for the price
Kevin
Reviewed in the United States on November 14, 2023
I previously had the Mr Heater blue fame indoor propane heater with thermostat. It worked very well to heat, but i did not like how the indoor air would have an oily feel to it and you could smell the leftover propane fumes in the air (not from a leak but just the smell from the open flame). So i decided to try this infrared propane heater. This one is $70 cheaper than the Mr Heater infrared version and it comes with all the things the other charges extra for (built in fan, thermostat, etc). There were no reviews yet, so i took a risk. I have to say everything works exactly as expected and the instructions are pretty specific and clear. It does put off a ton of heat and i have to move my couch 6ft back from it so that i am not too hot. The infrared heating does not entirely eliminate the fuel smell in the air, but it is slightly improved over the open blue fame. Neither is great, but of the two i would prefer this type. I have a 2.5 car garage that is converted to a sealed and finished tiny/small 1 bedroom home, and this supplements my mini split heat pump. It works just fine. I'm certain that other reviewer mentioning all the propane leaks and claiming its dangerous etc etc is just the competitor trying to discredit this one. I noticed the competitors version of this heater they raised the price $70 just as it started to get cold and the b.s. review showed up at the same time. Its just scare tactic. This heater works fine. I just didnt like they put the regular shelf box in the mail and the Styrofoam inside was destroyed when it got to me and so the front grill is dented. Need better packing, but otherwise its ok. I'll live with it.
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