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Your cart is empty.HearthSense Dual Fuel Ventless Infrared Plaque Heater With Base and Blower - 20,000 BTU, T-Stat Control - Model# IR16T-BB
P P
Reviewed in the United States on January 24, 2025
First, the box to this had previously been open. It was missing a cap to plug off either the natural gas or propane inlet, depending on which gas you used. It says on the Amazon description that this can be used in a bedroom, and is returnable. When I unboxed this to hook it up, it said do not use in a bedroom. When I tried to return it, Amazon said it was not returnable. I did talk to a customer service person, and they did tell me they would refund it and that I could either keep or dispose of the heater. I was very pleased with the outcome of this. I just wish it had had a better description in the Amazon ad.
Bernie S
Reviewed in the United States on March 19, 2024
This heater needs a100lb propane tank to work and it needs to be plugged in to a 110 outlet for it to work. It says no electric needed and nothing about the 100lb tank
Harold Jordan
Reviewed in the United States on February 9, 2024
I left the room and when I came back in my pilot was over 12 inches and was scorching the heater, it did not burn the house down but it did leave me without heat and now I have to wait for them to fix it, winter could be over before I get it back... then I get it back and now it's even worse. Now they won't fix it because it doesn't have a 100 lb tank.. it doesn't mention that on Amazon or in the manual! It's all so they don't have to honor their warranty. They never mentioned 100 lb tank when it first failed either, but now it's their policy so they don't have to fix it and leave us without Heat.
Shar Bia
Reviewed in the United States on October 14, 2024
Great product.
Ricky Maness
Reviewed in the United States on January 4, 2024
Not good
P Young
Reviewed in the United States on December 20, 2023
The description clearly states it has a blower. It, in fact, does not have a blower. I would not have ordered it without a blower.
Clod Hopper
Reviewed in the United States on November 14, 2023
*** Update ***I chatted with someone here and they offered me a refund and told me to keep the heater to be used or thrown away. I can't use this thing. Apparently a 20lb tank can't keep up with the 100lb tank in vaporization and the tank will freeze. It "HAS" to be a 100lb propane tank. I'm still waiting for the refund and the dumpster in the back of the property will be receiving a new friend to be carried off.Heater feels solidly made and looks pretty good. There are several things about this heater that are either not correct or omitted.1) The Propane output of this heater is for 18000 BTU's. Natural Gas is 20000 BTU's.2) On the box it states a minimum 100lb Propane tank is "REQUIRED". There's nothing about this in the description on Amazon.My first order for a heater ended up with the heater and the box getting beat to pieces. Amazon refunded immediately without question. They were on top of this and I greatly appreciate it !!! I have NEVER had any problems with Amazon in regards to problems with shipments or deliveries.This is my second attempt to buy an emergency heater. I'm really hoping it's my last and all is well.It's my last trying to buy a heater here....
Elizebeth sizemore
Reviewed in the United States on October 21, 2023
Works great
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