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Reviewed in the United States on January 18, 2025
This is my second purchase for these smart switches. Enough said lol.
Harbor Guy
Reviewed in the United States on September 4, 2024
This is my second time ordering this wi-fi dimmer. The first installed perfectly for my outdoor deck LED lighting. It connected easily to my wi-fi and performs exactly as I wanted. It has good dimming capability, fades in and out per the app, turns on and off per the app, and can be run on a schedule or a routine.My second order came with the wire caps missing and looked like it had been installed before and probably returned. I tried to install it buy it didn't turn the light off or on, so I returned it without any problem and asked for a replacement. The replacement came and I attempted to install it and it still didn't work. I contacted customer service by email and got an overnight response with valid suggestions. They suggested testing the wires for current and lead, and also the white neutral wire is required, which I also attached to the switch. It still didn't work. I came to find that the white neutral wire in my home wiring which was done by an electrician, was never connected to the light fixture, so the switch didn't function. I found it and I connected it and the switch works perfectly just like the other that is used for the deck.What I really appreciate is that ELEGRP got back to me quickly with a response and some suggestions almost immediately. They then followed up with me to see if their suggestions were helpful, and they would have been if my electrician had connected all the wires. The response and followup would make me use their products again. I've seen reviews that are very critical of the product support, but that isn't my experience. I'm very impressed with the product and the support. Additionally, the app seems to be well thought out and works well as a stand-alone or with my Simplethings hub.
Enbee99
Reviewed in the United States on September 15, 2024
I had a very easy time installing this dimmer. What was really helpful was the app which is easy to navigate. Also from the app, you can add the dimmer to Alexa, which I did with ease. Great product I highly recommend.
ShayP
Reviewed in the United States on May 1, 2024
One stopped working after a few weeks, but their customer service was very responsive. They told me how to troubleshoot the issue and when that didn't work, they replaced it immediately.They are super nice to look at and the indicator lights are not so bright they light up the room. They are easy to connect to Alexa, too. The plate covers have clips, so you don't see the screws which is also a nice touch. If you're looking for a great way to smarten up some old lights, this is a really good way to do it!Sometimes they do not reconnect to wifi if there's an outage, which is a pain, but they work great with Alexa and manually.
TheJohnsons
Reviewed in the United States on December 24, 2024
The features of the switch are good mostly. Buttons work well, and it dims as it should. However connecting to wifi and app is a bit difficult and when left on for more than 20 minutes the lights will flicker and strobe like a 2000s rave party. Not exactly a feature we wanted and has deterred us from using the living room lights like we wanted. Seeking another solution as there are few options for a black dimmer switch.
Matthew Montgomery
Reviewed in the United States on November 9, 2024
The product works great. If it's not dimming enough it's probably because you have two different bulbs. It doesn't matter if they are both led or not. Make sure the bulbs are the same. Mine didn't dim enough until I made sure both bulbs were the same.
lee Anderson
Reviewed in the United States on January 25, 2024
I’ve just installed my 9th smart dimmer ELEGRP switch and felt like I needed to review the product. Starting with the Elegrp app everything is very simple. The how to videos and links are very descriptive on setting up the app to control each dimmer. It was a little trickier to set up Alexa. About 4 times as many steps with the Alexa app but again with the description and how to videos it works great. With one command “goodnight” I can turn off every switch in my house. Can also set routines which allows my patio lights to always come on at sunset and always off at sunrise. These lights were quite significantly cheaper than some of the well know brand name competitors. I’ve never used any of those lights so I can’t compare. But from my experience with these lights. 5 star. Only one time did I have a problem. A blinking red light came on and the app would not connect to lights. I simply reset my internet router and reconnected the lights from step one and it all worked perfectly
cRaShFl
Reviewed in the United States on November 1, 2023
The switch installs fine, initially works as expected, then within a week it starts being unresponsive to commands. You check the app and it shows "unresponsive". If you close and open the app and click it again, it may start beibg responsive or it may take removing it and re-setting it back up on the network. This problem is persistent and continues every few days. If you are looking for a "smart" switch, keep shopping this one acts like I bought it at a sketchy fleamarket. Total garbage.
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