Kristen
Reviewed in the United States on August 25, 2023
We've been using an old griddle for a long time and it always burned our pancakes and stuff got stuck on it and was hard to clean.Our friends had this one and we thought, we need to get one too! So we bought this one and it cooks our pancakes so much better and more evenly! Even after only 2 uses I can tell it's way better. It's easy to clean in that it doesn't have a rim for stuff to get stuck in. I think the packaging even said it's dishwasher safe. I would recommend this
Yee Woodward
Reviewed in the United States on July 18, 2023
The griddle surface is very rough, not nonstick smooth. I have had this model for years and it’s worked great. It was dropped a few days ago, breaking off one of the handles, so ordered this to replace it. It’s strange that the original model was smooth on the nonstick cooking service, but the underside was very rough. Not that it matters for the underside, just have to be careful when cleaning it. But for some reason, the new one’s underside is totally smooth while the cooking service is rough… I just swapped the handles out from this new one and screwed them into my old one so problem solved but still very disappointed in / suspicious of these more recently built models.
davebot900
Reviewed in the United States on February 13, 2023
Purchased this after watching the Americas Test Kitchen review. I initially really liked it.However after using this for a couple weeks, we found the heater coil was actually exposed underneath the griddle.I noticed it when I thought I saw a red LED or small light coming from under the griddle, and I was curious what it was indicating, but it turned out to be red-hot exposed heater coil. I saw another spot too that was also exposed.This shouldn't happen, but I suspect the coil conduit is too thin, and there are insufficient checks inline to see if there are any defects that shouldn't ship to the consumer. I think the heating coil is possibly ablating the conduit? It was hard to tell but the moment I saw it we stopped using it.Luckily we noticed it just before the return period was over, because I would much rather return this to Amazon than try to get a warranty repair or replacement from Broil King after the fact.Note that we operated and cleaned the unit exactly as described in the manual, and I was very careful. I don't even know how a user could cause something like this with a well designed product. It shouldn't be possible for this to happen under normal circumstance.What I liked: The heat distribution was very even, the cooking surface was very non stick (although I'd rather not have as rough of a surface), and it was a very big cooking area. I liked the flip-down feet for the back legs. I liked how sturdy it appeared, I liked the lack of plastic parts. Heating control seemed to be accurate.What I didn't like: The massive safety concern due to poor quality control, exposing red-hot heating coils.Save your money and buy a Presto, which I now consider to be a much better unit. The TiltNFold is better in every way except it's not quite as even when cooking, plus it's a little smaller. But I found it to be a much more sturdy unit, even though it uses plastic for the legs, it's high quality (polycarbonite maybe?) and very heat resistant. Seems to be much better for nearly half the price.
Will Fam
Reviewed in the United States on October 21, 2022
My husband ordered the Broil King PCG-5 as a gift for me, but I had wanted the one with the splashguard. Upon trying to exchange/return the griddle we found out that we were responsible for paying the return shipping fee. This set us back $85! So on top of the $165 we had already spent, we had to pay to have it shipped back. This was in June, now October and we have never received the refund and can get absolutely NO HELP from the company as to where our refund is. Extremely frustrating! Before we returned the PCG-5, my husband purchased the PDG-10 with splashguard. BIG MISTAKE. Had I known about the failure to refund the first purchase I never would have ordered the second one. I will say that the newer griddle worked great the two times I used it before it melted on me. I was using it one night and went to pull out the grease tray and noticed it was stuck, upon further inspection, looking underneath the griddle I saw the heating element was red hot, gray metal ash was falling onto my counter top (which now has a nice burn spot on it - thank you for that!), and exposed wires. I quickly unplugged it. I've spent over a month trying to get someone to answer emails and messages to the Amazon seller and Broil King themselves to rectify this situation. Nothing. It's ridiculous. We are out over $400 and no usable griddle. When the griddle was working it was great, I loved it. But the customer service will prevent me from ever buying from Broil King again.
Jean Marie
Reviewed in the United States on November 17, 2020
We’re in love with this electric griddle! It’s easy to clean, because the plug detaches making it immersable. It’s large enough to make eggs and bacon at the same time and does a wonderful job on pancakes. It’s thick without being overly heavy and it has a removable grease “drawer” that’s easy to clean and prevents grease from running over the edge of the griddle.
Michelle
Reviewed in Canada on October 30, 2017
This product is a scam if you are in Canada! The details claim there is a 2 year warranty, so when we contacted the manufacturer directly, they told us that the surface they were using was not performing well and they discontinued it, replacing it with a better no-stick surface. They were prepared to send us a new unit, until they found out we were in Canada, which resulted in a response that they would not help us. USA Superstore said their time frame for returns was up, and Amazon.ca said it was too late to file a A-Z Guarantee claim. Only owned the product for 6 months! Pancakes stuck from the very first use. Also, this is the third pan we have bought over the years, the previous 2 did have a different surface, and while they wore out over time, in the first year the performance was flawless. So we do know the difference. In September, my son moved to an apartment for university, and we bought him a ROCK by Starfrit pan from WalMart - 1/4 of the price, and much, much better than this pan. Plus, I'm sure WalMart would replace or credit if we have a problem under warranty, unlike Amazon.ca who won't even provide an opportunity to communicate our problem.
Sven
Reviewed in Canada on June 30, 2016
Great griddle. Even heat throughout the cooking surface. Would definitely recommend.
DarBee
Reviewed in Canada on October 4, 2016
Great size, amazing for non stick
JBH
Reviewed in the United States on January 11, 2016
My wife and I feel this is the best griddle on the market. Quick qualification: she's a professional cook and we have two kids under 3. In other words, she has used many griddles and we have demanding clientele. First, the cooking surface is huge. We've been able to cook 8 pancakes at once. Second, the non-stick surface works like a gem! Clean up has been a cinch. Lastly, it's all we need- nothing more. Best griddle- just that. Minimal parts, even cooking temps, simple leg adjustments when you want to use the drain hole. We'd recommend this one.