Your cart is empty.
Your cart is empty.3.7 out of 5 stars
- #811,442 in Home & Kitchen (See Top 100 in Home & Kitchen)
- #7 in Steam Espresso Machines
Breville Dual Boiler Espresso Machine BES920XL, Brushed Stainless Steel
Susan B
Reviewed in Canada on July 21, 2024
This machine will not disappoint. It has a lot of features we don't use but what we do like is that it has an automatic start in the morning so we don't have to wait before being able to brew espresso or steam milk. If we did want to brew something without the machine being on, it only takes about 5-7 minutes to warm up. Being able to steam milk and dispense espresso at the same time is great. We've had this product for seven months, it's used every day and so far, it's great.
Andrew Smith
Reviewed in the United States on July 1, 2024
Can't imagine a better espresso machine. The PID temperature-controlled head is unique for a consumer machine and critical for pulling shots perfectly. The customizable controls, easy-to-use interface, and excellent knobs and buttons make the whole process of espresso making a breeze. Upgraded from a 20 year-old Gaggia Classic, so I'm still getting used to the machine, but no longer is the machine itself the weak point in my journey to pull the perfect shot. (Now it's the grind, age of the beans, evenness of the grounds, strength of the tamping, etc. etc.). So convenient to be able to pull the shot and steam the milk for my lattes at the same time. Takes less than a minute to heat up a cup of 40-degree milk to 160 degrees, and the foam is perfect. Worth the splurge!
DeeKay
Reviewed in the United States on July 29, 2021
I bought this product end of 2018, so this is truly a long term report.The first year was great. The feature set of the machine is perfect for me. It has just the right degree of automation, e.g. pre-infusion times. The Espresso it makes is tasty, not best in class, but for daily use very much enjoyable.And that was the reason why I bought that machine: A perfect blend of features and achievable results, for what I need.The problems started exactly 1 month after end of warranty - of course. It started making noises that sounded like steam is leaking on the inside. Shortly after small amounts of water would come out of the machine through the housing (see picture). I called customer support and they offered a free repair. This meant I had to live without the machine for a couple of days and go through the efforts of packing and shipping it. But stuff happens, so far so good.I received the repaired machine, all worked - for a year. And then the same as first time happened. After a long and exhausting email exchange and several phone call I could send in the machine a 2nd time for free repair.Currently I have the same problem again! Nine months after I got the machine back. Customer support refuses to do anything about it. They offer to repair for cost. To fix an obviously systematic problem that occurs on regular basis. There I am now. A broken machine and no desire from Breville to help in a customer friendly way.BTW, I own Espresso makers for many years, know how to clean and maintain them. This definitely is not the problem. The total opposite, after de-scaling the problem got worse, which clearly shows that there is a leak.
T Cioni
Reviewed in Canada on August 20, 2020
Consistent Espresso Shots...I have been through a couple of espresso machines but none of them can match the quality espresso output of the Breville 920XL. Complete brew temperature control, a standard 58mm portafilter, volume or timed shot output, heated brew head, dual boilers for making espresso and texturing milk simultaneously, pre-infusion timing as well as pre-infusion pump pressure all make this a serious machine for getting consistent espresso shots. Best bang for the buck dual boiler on the market. Easy descaling in the Version 3 software, auto-on timer is a bonus feature that makes for a happy morning espresso routine. There are many other programable features as well what I have mentioned. It may not be an Italian quality built La Marazzoco but I am convinced it produces an espresso shot equally as good with more features than some of the big names in espresso machines.I have been using a local Vancouver, Canada coffee roaster called Moja Coffee - the 920XL needs fresh coffee to really shine.I did find it for less money at idrinkcoffee.com with the same free next day delivery, but decided to go with Amazon - crazy me. So the message is do shop around Amazon may not be the best price.
Norm
Reviewed in Canada on October 18, 2020
TL;DR: I should have bought something that was more robust and properly repairable. Would have been cheaper .These machines are designed for a short life...I actually own 2 of these. I bought the 2nd one while the first was out for repair and didn't want to be without it for Christmas... SO I have lots of experience with these machines! 4 years, 4 repairs (3 under warrantee). The last repair on the oldest machine lasted exactly 9 months and cost $350.I have had issues with 2 brand new machines out of the box that had to be replaced. This is the dreaded 3 beeps steam boiler fails to fill. This is similar but not exactly the problem that occurs EVERY time you descale the machine. One of these was my 2nd purchase in 2018 and one was the brand new one they sent me for the first warrantee repair.I opened up my recently deceased machine and it is clear why these machines are so fragile. The plumbing is plastic tubes and many plastic fittings. There are 2 Tee fittings that are made of of plastic. The plastic ages quickly because of the heat and just fails. Would be easy to repair but you cannot get parts.Breville will no longer allow 3rd parties to repair these machines (which would be cheaper) they insist on a flat rate $350 charge no matter what is wrong. This is a lottery. Some times you get your machine back some times you get a brand new one.If you don't expect stuff to last longer than the warrantee then by all means by this machine. It makes great expresso and the dual boiler is great to have. But if after the warranty runs out you will be paying Breville $350 every 9-12 months.
Mike Castruita
Reviewed in Mexico on June 19, 2019
Excelente calidad
Patrick Zelenka
Reviewed in the United States on February 25, 2019
The BES920XL replaced an ~8yr+ old BES830XL, which was our introductory espresso machine at home. The 830 served us well with one repair issue, a fractured valve, over the 8 years.Our espresso making routine changed drastically when we put the 920 on the counter and fired it up. The machine itself has a larger footprint, but nothing that created an issue. The center wheel feature is very handy. This makes moving the machine a breeze during those rare times that it needs to be relocated or moved for cleaning or maintenance.The setup is simple enough with the instructions provided in the documentation provided. Technical manuals/consumer device documentation is often a pet peeve of mine. Over the years in my profession as well as at home, I have noted that the composing and editing for such documentation is usually the poorest element of any product. The documentation provided with this machine was the best combination of clarity and completeness that I have experienced for home devices or appliances.The most drastic change in the making of an espresso can be attributed to the design of the machine including a double boiler. The water is heated quickly. The user is able to trigger the espresso process and engage the steam wand for the heating of the milk/cream. We have had the machine going on 2 months and use it multiple times a day yet, I continue to be marveled at how quickly and effortlessly the latte/breve can be made ready for sipping.One detail that I love is the design of the plug on the power cord. It is the same as is on our old 830. There is a ring shaped feature on the plug which is used to easily pull the plug when needed. This is a little thing, but to me it indicates the thoughtfulness of the designer and the management who signs off on the designs.The control panel has a timer feature, which we presently use, that can schedule the startup of the machine. This will have the water heated and the machine ready for the first shot of the day. Set it for the usual time and if there is a delay getting to it, or you choose not to sip some brew, the machine will go to sleep in ~60 minutes, if my memory hasn't failed me.One item I following up on is the filter that is in the water tank. The shape of the filter that came with the 920 is different than what is listed as replacement on the Breville site and on Amazon. I have some time to get this straightened out.I would purchase this again and recommend this to other households that enjoy coffee on a regular basis. This appliance is often the second reason i get out of bed in the morning.
Michael Haas
Reviewed in Canada on December 5, 2014
I really wanted this machine to work. The machine itself is really beautiful, the steam wand is gorgeous and overall the machine seems so well thought out ... at least thats what I saw when I looked online at reviews.My own experience with the machine was a nightmare. I unboxed it and initially started flushing the machine with water when I noticed a pool of water forming under the machine. It was leaking from the back panel of the unit! This unit also took forever to heat (like 1 hour.)Needless to say I asked for a replacement thinking I had gotten a rare defect. The replacement was delayed and after a week I received it. Started setting it up and it heated up correctly. Finally had it set up and was brewing an espresso when I noticed another pool of water! There was no espresso pressure whatsoever because all the water that should have been going into the espresso was leaking out the back of the machine.Returned everything. So disappointed...I wish they had built these machines out of more robust materials - I'd be willing to pay for it. Also if it wasn't made in China that might contribute to the product quality. Can't fault Amazon on this one though because their customer service was great and really understanding.
Recommended Products
$499.99
$ 99 .00 $99.00
$139.97
$ 57 .99 $57.99