I received this safe very quickly and was honestly impressed by the quality until I realized the password reset button didn’t work. I reached out to customer service immediately and went back and forth for a couple days until they fully understood my issue and offered to send me a completely new safe free of charge. I just got the second one in and it’s perfect! They were so helpful and now I have a great little safe!

Excellent customer service and quality product! The safe arrived damaged due to shipping. I contacted the company, and they immediately sent a replacement. The safe is solid, it only took a couple of minutes to set up, and all works as it should. Very pleased and would buy again from the manufacturer.

Door on this safe does not lock. When the safe door is open the bolt locks engage properly. When the door is closed the frame blocks the deadbolt from fully locking.

I wasn't sure when I started shopping for a small safe what I would actually end up with.Amazon came through for me once again!I think you're going to love this safe! It's got plenty of room, a carpeted interior and most importantly to me an override key! Never buy anything with a combination lock that doesn't have an override key!Great value for the money!

es lo que esperaba y su forma de instalar y mecanismo es bueno.

El producto cumple con la descripción. Recomiendo

I was watching the news and saw a family prying open a safe after a forest fire destroyed their home. Once opened, you could plainly see the contents were ashes. If fire is your primary concern, you'll likely need a concrete lined safe costing much more and being much heavier, I know, I had one of those safes when I lived in the mountains. That said, I'd recommend putting important documents in a fireproof bag or box then putting them in the safe. That's what I did and it gives me peace of mind. Who knows how good the fire protection is until after a catastrophe hits. Sadly, the family that was able to pry open their safe did so fairly easily and the safe's construction look similar to this one. This is a good safe for keeping valuable items from walking away and may give some protection against disasters but just know, at this price point, it's not the safe deposit box at a bank. If that's what you're looking for, look for a safe that cost 4 or more times as much as safes in this category. I'm happy with my purchase, it arrived quickly, undamaged, and works well. My only complaint would be after entering my code it kept flashing the red error light when I tried to open it. Turned out to be my own fault and if the instructions had been a bit more clear, it might have saved me a bit of anguish but I'm perfectly happy with my purchase and would recommend this safe as it's large and secure.

My family's safe situation has become less-than-ideal recently. We used to cram everything (documents, passports, unused credit cards, etc.) into one of those small briefcase-style fireproof chests. Years later, keeping that little chest organized has become nearly impossible, so my spouse gave her blessing to purchase a bigger safe that would give us plenty of growing room.I was 100% certain about 3 things - First, it had to offer meaningful fire and water protection. Second, it had to have a passcode lock because we want to set our own code rather than memorize a random combination. And third, after reading plenty of horror stories about other safe brands being rendered inoperable after just months due to electronic failures, it HAD to come with backup keys.The more I searched, I wasn't certain I would ever find something that met all 3. Then I found the AEGIS line. My first thought was "this sounds too good to be true", but I decided to take a chance.The safe arrived in pretty basic packaging, but hey - it's a safe, right? All corners were reinforced with molded plastic corner pieces and the entire door side was protected with styrofoam, so that's a plus. The keys were bagged and taped inside of a cutout in the styrofoam.The keys are small, nondescript brass keys that don't mention anything about being for a safe, which I appreciate. The key slot is hidden by a removable plastic cover that snaps on easily and takes a little force to slide off. The key mechanism is reasonably smooth and I could feel pins setting as I inserted the key, which reassures me that it's not just a blank lock. Once you fully insert the key and turn it, you can feel the lock mechanism release and you're able to turn the handle and release the deadbolts.Every surface on the inside of the safe is finished with a felt fabric, including the door. The shelf rails are metal with metal screws, but are fastened to the inside with what appear to be plastic anchors. I'm not thrilled about that, but the shelves seemed to hold weight just fine. Aside from having to tighten two of the screws, it was very straightforward to set the included shelf pins to the desired spacing.I noticed that the inside door panel is secured to the door with four screws, so I took off the inside panel to inspect the locking mechanism inside the door. I'm very impressed with the engineering of the locking mechanism and the key override. With the exception of the plastic handle, the locking mechanism appears to be all metal. The key override is a very simple mechanism that moves a latch on the inside to allow the handle to turn and the pins to retract. I chose to apply some household oil to the components to prevent the mechanism from seizing up later on - a common complaint I've read in reviews of other brands. I applied oil to each of the components and actuated the lock several times to distribute it. It worked great out of the box but feels even better now.The inside of the door cavity is empty safe for some fireproof material on the exterior side, and I'm not entirely sure how well it is fireproofed compared to the rest of the shell. I'm considering buying some fire sealant caulk or some other fireproofing material and applying it inside the door for extra peace of mind. I don't know if this safe necessarily *needs* that, but that's just my own paranoid thought process. Regardless of the true fire resistance, you would still be wise to buy a fireproof document bag and put that inside of the safe as well for even greater protection.Overall, I am highly impressed with the engineering of the AEGIS safe, and very happy with the price I paid for it. It is by no means a bank vault - but for a no-frills 2.6cu.ft. fireproof safe, it's still a tremendous value.