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Reviewed in the United States on February 7, 2025
I love how quickly this heats up, it makes an amazing cappuccino and has saved me so much money...but my favorite has been the customer service. It has been top notch which means a lot to me as I work is regulatory customer service space. They are responsive and helpful and top notch
Hue Wong
Reviewed in the United States on February 3, 2025
Since I got my new espresso machine, I have never ceased to be amazed by what it can do. The quality of each cup is absolutely stunning, with a deep, creamy flavor I've never experienced at home. The machine is robust, elegant and very easy to use, making it a perfect option for coffee lovers like me.What has really left me speechless is the customer service. I had some initial questions about the operation and not only did they answer all my questions, but they did so so kindly and quickly that I felt like I was in the hands of experts. They offered me personalized advice to get the most out of my coffee maker, allowing me to have an even better experience.Not only am I delighted with the product, but the customer service has exceeded all my expectations. I definitely recommend it to any coffee lover!
Stephen L. Kolb
Reviewed in the United States on February 24, 2025
I'm almost 78 and have used many coffee machines including drip, Keurig, espresso and Nespresso. All seemed to work to meet some of my tastes or needs, until now.I had used the predecessor Ilavie model for 18-months and it did most of what I wanted until I decided to try this model - EM3111A. I had no idea just how good home-brewed espresso could be without paying a high cost or committing to disposable coffee cartridges.What an amazing surprise. The brew is perfect, smooth and satisfying. The first day, I liked it so much that I brewed another cup - not a good idea because it kept me up that night. I'll buy some decaf beans to get the experience without the sleep problem.The design has been improved with a larger and easier to use water tank, a better drip tray feature, a reengineered coffee filter holder and even suction cups on the base to ensure that it doesn't move around while working.But while it shines in its output, it excels in its ease of use. One button turns it on. When it's ready, it beeps and you can touch either the one-cup brew or the two-cup brew.I've found that the two-cup button gives me an intense brew. But pushing that button again for a second pass using the same coffee, gives me the perfect cup, twice the amount of coffee and an even smoother drink with a great head of foam.It's a great coffee maker at a great price!
Marley Bracewell
Reviewed in the United States on January 27, 2025
I recently bought the Ilavie 20 Bar Espresso Machine and am extremely impressed. The build quality is solid, and it delivers cafe-quality espresso every time. It heats up quickly, is easy to clean, and doesn’t take up much space. For anyone looking for an affordable, reliable espresso machine, this one is a great choice!
BirdMan
Reviewed in the United States on January 20, 2025
As a coffee enthusiast, I’ve been searching for a reliable yet compact espresso machine for my home, and this 20 Bar Espresso Machine exceeded all my expectations. Here’s my detailed experience:Compact and Space-Saving DesignMeasuring only 5.6 x 12.2 x 11.1 inches, this espresso machine fits perfectly in my small kitchen without sacrificing counter space. The sleek stainless steel design not only looks modern but also blends seamlessly with my other appliances.Professional Brewing ExperienceThe 20-bar pressure delivers rich, aromatic espresso with a crema that rivals my favorite coffee shop. The robust steam wand is easy to use, and I’ve been experimenting with latte art—it creates creamy, silky milk froth that’s perfect for cappuccinos and lattes. I never thought I could make such professional-quality drinks at home!User-Friendly and Easy to CleanThe semi-automatic design is intuitive, even for someone new to espresso machines. The 1.2L detachable water tank and drip tray make refilling and cleaning super simple, which is a huge plus for busy mornings.Complete Accessory SetI appreciated that it came with everything I needed to get started: a portafilter, single and double shot filter baskets, and even a tamper. This saved me from having to buy additional accessories separately.Durable and ReliableThe stainless steel construction feels sturdy and well-made, giving me confidence that this machine will last for years. It’s clear the design prioritizes both functionality and durability.My Experience in Daily UseThis machine has quickly become a part of my daily routine. It heats up fast and is ready to brew in no time. Whether I’m pulling a single shot of espresso for a quick pick-me-up or crafting a frothy cappuccino for a relaxing weekend, this machine delivers every time.A Few Notes: • The operation can be a bit noisy, but I think that’s expected with machines at this level. It’s not a dealbreaker, especially considering the performance. • It does require some practice to perfect the grind size and tamp pressure, but that’s part of the fun for me.Overall:This espresso machine is an excellent choice for anyone who wants café-quality coffee without the hassle or price tag of more expensive models. It’s versatile, user-friendly, and looks great in any kitchen. I highly recommend it to beginners and seasoned coffee lovers alike!
Customer
Reviewed in the United States on November 25, 2024
UPDATE: I bought this 4 months ago and use once a day in the morning. It started smoking and smelled of plastic. I am assuming it is the pump for the frother. Pay a little extra money and get something works likes it's supposed to and lasts longer than 4 minths!This is my first machine. 3 stars due to having to run water through the frother to get it to cool down so I can brew the expresso in a timely manner. That is a pain, may be better to spend a little more to get a next level machine.
Ivan
Reviewed in the United States on October 12, 2024
Makes good espresso. Steamer also works well. Easy to operate.ADVICE: Turn the machine OFF as soon as you finish making your espresso or after frothing your milk, which works best after making the espresso due to overheating. The first time I used the machine, before making a second cup, I left it on for a bit, and the machine overheated and wouldn't operate until it cooled down. Shutting it off after operating between making espresso solved that issue.
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