I didn't set up the scanner immediately after purchasing it. When I did, I discovered (too late for return) that my shipment had EU and UK adaptor clips, but did not have a US adaptor clip. The power supply is designed with little sliding plastic clips that provide the prong configuration for each country, and you slide them directly into the power brick. These can't cost more than 10 cents to manufacture, but they aren't available from Xerox as separate parts. Attempting to use the EU clip with a US adaptor created an unstable connector. I had tried to purchase an aftermarket plug from Amazon, which was claimed to be compatible with the Xerox Duplex Combo Scanner, but the plug sent did not fit the power port, so I am returning it. All else having failed, I contacted Xerox, only to learn that I would have to buy a new power supply for $44.40 plus FedEx shipping. I have waited more than 20 minutes and they still couldn't tell me the FedEx shipping cost. This has wasted hours of my time in total, and $265 for a device I've never been able to use. My recommendation? Don't choose Xerox products and don't purchase critical tech components from Amazon. And now I can't find a Windows 11 driver for the Xerox Duplex Combo Scanner. (Xerox is a services company. I'll never again buy home computing equipment made by Xerox.)

Es muy rápido al escanear, la calidad es muy buena, caben varias hojas. La aplicación ayuda bastante al estar escaneando.

Utilisation quotidienne dans une pharmacie (100 feuilles scannées chaque jour). Il est parfait, rapide. Le scan recto verso se fait en une seule passe. Pas de bourrage. J'ai eu une panne du transformateur au bout de une année, et je l'ai remplacé par un transformateur plus costaud que j'avais dans le garage... Pour de la bureautique et du scan de courrier il est parfait! Pour scanner des photos il est un peu léger...

La mejor compra que pude haber hecho, me ha ahorrado muchisimo tiempo y eso que apenas la he utilizadoVi otros modelos un poco mas pequenos y me dieron desconfianza, sin embargo han de ser bastante buenos ya que vi que en realidad tiene 2 escaners uno para la bandeja de papel y el otro de cama plana que es mas funcional para mi, sin embargo los otros son mas pequenosLo recomiendo mucho ya que es ademas de las pocas opciones que no son multifuncional, ya contamos con impresoras para que querria otra mas? solo me harian gastar mas en toner y/o cartuchos de tinta

I wanted a document scanner but with option of a flatbed and this seems to tick the boxes.Pros: quick document feeder and good quality scans. Bundled OCR software.Cons: One touch buttons don’t work on MAC. Biggish footprint (as per flatbed)

Scans are attached and speak for themselves, this is at the highest quality setting, 600 dpi. It comes with everything you need (power, USB A to USB B cable), it scans reasonably quickly even at higher quality settings, I was able to scan about 50 family photos in one afternoon after work. I haven't personally yet had need for the feature to scan a pile of documents loaded onto the tray, but I assume I could get it to work if I needed to. I like that it's reasonably light weight, without feeling especially fragile, and can easily be stored elsewhere if I don't want it sitting on my desk.The software for this is easy to use for those vaguely experienced, otherwise a little wheel spinning is to be expected. Beyond the scanner driver, install the OneTouch software included on the CD, also readily available from Xerox's website when searching "Xerox Duplex Combo Scanner Drivers Software" -- without quotes. They also bundle in an optional Optical Character Recognition software, Alyssa, to make scanned documents searchable; if none of that sounds like something you're worried about, you don't need it. My concern was to digitize some old family photos, so I didn't install that optional inclusion either.There are quite a few optional features in the OneTouch software, scan to folder, scan to email, etc. things that your enterprise IT department might care about your average user should just scan to a folder. The software looks a little retro to me, but it works just fine in 2021, UI aesthetics for something like this aren't that critical.Installation is pretty simple, drivers are only available for Windows, so Linux users can either passthrough the USB device to a VM or boot into Windows.

Positives:Scanner buttons on the scanner are easy understand and operate. The duplex feature is awesome. Scanner PC software options are full featured beyond the scope of a casual user, in my opinion, that will take you to the moon and back with the depth of available scanner choices. PDF operators manual is excellent reading material if your in for a long potty break session or if that sort of technical stuff appeals to you.Technical Support:Xerox free Technical phone support was beyond awesome too. Xerox's Technical support team, in my opinion, was aware of the confusion with the dated yet powerful software. The software that controls the scanner looks like it was designed back in 2003. Technical support was eager, patient and helpful to assist me bridging the gap between understanding an old layout not designed for a Windows 10 look and feel . We did a remote session which was key to showing me where to locate the software on the PC, etc.Negatives:The Xerox.com website was confusing because it only supports printers. Xeroxscanner.com website supports scanners. The Xerox.com website dies not tell you that. Xeroxscanners.com is the only website for scanner drivers, support and registration. My expectation would be that Xerox Corp would be anticipating this confusion and inform the end-user from the start there are two different Xerox websites. The scanner technical support team admitted they were aware of this confusion too. Here's why. Zerox.com lets you enter the scanner information but the website will not recognize the model number. Then you scratch your head and try several times. In fact you can not start a chat session from the Xerox.com website for help because the required model number to start a chat session does not support scanner model numbers. Xerox should tell you that up front.Phone Support made me aware of the two different websites.Scanner Software:Even though the Scanner software is powerful with options that only a skilled artist with a pallet full of colors the could appreciate casual users will not figure out the layout. This software is so dated there is no ability to transfer the software icon to the desktop or task bar. So how do you run the scanner software? You need to select the little "up arrow" icon in the lower left screen. Then find the little Christmas Green and Red "GT" icon. Select that. A small rectangular screen will open on the lower right of the screen.The Installation DVD that comes with the scanner was not upgraded to install automatically for Windows 10. I had to manually locate the "setup" file extension from the DVD to install the software. That was my experience.Xerox software will not show up in the Windows 10 installed software directory either, and, as a result, there is no icon available for a desktop or task bar icon.Xerox scanner software does not even show up in the list of installed Windows 10 software.Running the Xerox "One Touch" software can only be done by clicking the lower right side up arrow using the left mouse function not the right click function. And, one must locate the "red and green" - "One Touch", "GT" icon. Not very intuitive. That seems so anal for a Windows 10 environment.Product Information:The product information tag under the scanner does not have the serial number listed. I am referencing the one that has the model number and electrical compliance symbols plus all the other information bout the scanner on that tag. The serial number is missing from that tag. There is a small tag located on the back of the scanner which has the serial number.Conclusion:Technical Support will help you understand how to navigate around this dated software design. But, the software is powerful with tons of features if you are needing fine adjustments for your scan. Scanner Technical Support is there to help. After two excellent technical support phone calls and them taking control of my PC to show me how to navigate around this software, I am very satisfied with the this duplex scanner works. Once the "defaults" are properly set, the scanner just works and will rock you off your feet! I am now ready to scan all my double sided documents with ease.

I make about 200 scans per month for my business & home use. I was hoping that the Xerox Duplex Combo Scanner would allow me to make my two existing Canon scanners redundant.The Xerox Duplex Combo Scanner is well packaged and protected in its shipment box, but none of the items in the box are marked as to their function; I.e. included in the box is a a4 sheet of plain paper wrapped in cellophane ??? . I later found out that this is for aligning the scanner and is critical for maintenance.When the DVD is inserted the installation of the scanner software is straight forwards. However some of the software is only available online and activation is required for the 3rd party software on the DVD. A Product key was shown during the scanner installation for the 3rd party software but I copied the number down wrong and I cannot find it again. (Photograph the number)The help on the enclosed DVD is their but it is not easy to find. However the help files are very useful when you find them. Within the scanner software there are help links and a help button, but these require an internet connection to operate and without a connection I cannot comment.At first sight the scanner appears well built and my only gripe’s with the scanner is the power light flashes once a second when in sleep mode; this is infuriating but sleep mode can be disabled. And the 24volt power supply lead from the plug to the scanner is only 1.5 meters long.The user interface software for the scanner is challenging to say the least. The Duplex Combo Scanner interface is over complex with the TWAIN menu having 60 buttons or sliders to choose from; frustrating is an understatement. It took me an hour to work out how to make multiple scans on the flatbed scanner into a single PDF file.The principle behind this user interface is speed. Once you have mastered the software and the scanner presets are setup for the job it can plough through documents at an alarming speed; i.e. a document containing five A4 double sided colour pages, from pressing the duplex button on the scanner to scanning and storing the file in the PC was 25 seconds.There are also nine presets that can be set up with each one able to configure its own colour, page size, dpi, and so on; however there in no facility to edit scans once they have been made; All rotation, cropping, colour adjustments have to be made before you start the scan. In comparison the Canon software can delete, rotate, crop, alter the page position, and then save to PDF or Jpg; and all after the scans have taken place. This makes the Canon better for individual tasks where the Xerox is better for larger quantities of work.Using the Xerox Duplex Combo Scanner for photographic work was disappointing as the scanner does not give a linear greyscale towards the white end of the spectrum, leaving photographs of clouds looking blotchy. I was very surprised when photographs went through the ADF without jamming.I would not recommend this scanner for a beginner or somebody who occasionally does a scan or two; but for an office or constant use where the software can be mastered the Xerox Duplex Combo Scanner it is a good scanner.