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Great Product!. We had an existing fireplace and running a gas line was not an option as there is no basement or access points to get to the fireplace with gas! But it was a blessing really as this is much safer and much more stylish. I would have given 5 stars if Touchstone sold a "trim Kit" to go with this unit. Technically you don't need one if you are installing in a wall as the glass front acts as a finished trim. However, I was installing this in my existing fireplace that was a wood burning fireplace. The opening was 40.5"wide x 34" high. The unit measured 40x26.5 so we had to figure out what to do with the open areas. I did search far and wide and settled for a Valuxhome 40"x27" trim kit sold on Amazon. Luckily i had a handyman who was able to construct a piece out of the old glass door/metal frame that was there for the wood burning. Overall it came out perfect. I may have missed it in the description but the unit comes with faux logs already installed that come out easily and you can replace them with clear crystals OR they also gave white stones. Not bad to have 3 options. the glass front is somewhat easy to remove. it hooks in and there are 2 screws on either side to keep it in place. the screws are NOT easy to get to without a flexible screwdriver but not impossible either. We opted for the clear crystals as they look very nice with the 12 LED color options and there are 23 flame options. My handyman was able to run electric from a switch in the garage to put a plug behind the unit, so if you cant do that then you will see a cord coming out of the unit to plug in to a wall outlet. It would be nice to have an option for crackling log sound but you really don't need it. The heat works great also. The room it is in has baseboard heat but its has 3 outdoor walls and skylights so it gets very cold and struggles to stay warm. The addition of this unit supplements the baseboard and works great. 2 heat options, low and high and a lot of options for timers and temperature. If you are looking to mount this in a wall then you really don't need to worry about a trim kit.

This sideline 45" e fireplace is more believable in real time. It is looking very realistic, colorful,and instant heat too! We are loving it. Customer Service is real customer service with Touchstone. We had an issue and they helped us out quickly. Thank you Touchstone,! The illusion is so good I could cook a burger. or roast some marshmallows in there. We had to build a false wall where the unit goes but, the rest is straightforward. Ours came mostly assembled and in good shape. Be careful with the glass. At this point we are extremely happy with this fireplace. Ours is not noisy either.

Package arrived well packaged with extra Styrofoam and bubble wrap/cardboard packing material to help prevent damage to the fireplace during shipping. Instructions were easy to follow and installation into my wall area went really well. Fireplace aesthetics are pretty cool, and it looks really nice when mounted. Multiple choices of flame design and color available with fireplace crystals or the fake log assembly and some models are wi-fi capable to control. Fireplace can be used with or without the heat turned on, so you can have the ambience without the heat function if you wish. Fireplace "Flame lights" must be turned on to utilize the heater function! Fireplace is NOT designed to be a whole house heater! It will knock off the chill of a single room very well. Heater fan is very quiet and has two fan speeds. High and low speed. Comes with a remote control to operate the fireplace also.

Mi cliente quedó encantado por el artículo pues superó sus expectativas y claro su presupuesto. Lo malo es que es demasiado caro y tuve problemas con la aduana porque les informaron que el precio era menor del que realmente pague por la chimenea. Casi pierdo el artículo.

El efecto del fuego se ve muy real, tiene 2 temperaturas..temporizador y control remoto,el fuego puedes ponerlo naranja..azul..o combinado, fácil instalación.

Dudaba de que se fuera a ver bien, pero la verdad, quede fascinado! se ve increíble en mi hogar, ademas, de que se puede cambiar la tonalidad, el brillo y por supuesto, la intensidad de calor! Increíblemente hermoso!Altamente recomendable! Muchísimo más barato que en Liverpool o otras tiendas departamentales que venden chemeneas de otras marcas

Research: I went to a local store that had a number of different fireplaces on display. I ended up ordering the touchstone as it seemed to best balance cost + asthetics. This indeed turned out to the case. The Sideline flames look better than any of the other brands I checked out. I was also very pleased that they had a 100" available and the price is very good relative to the competition, coming in at several hundred less. Buying via Prime gave me extra piece of mind and I took out the extra warranty.Delivery: the unit was snugly strapped to a linear pallet, which preserved it from any damage and made moving it around much easier. It was sent via UPS freight and they did a good job.Installation: this is a cumbersome unit that will bode well with two people. Or if you're like me and impatient/impetuous, I managed on my own, but I was VERY careful. One wrong move and that glass facade goes bye-bye, or you drop and ding/damage the metal housing. Installation was actually a piece of cake once I carved out the opening in the drywall.My one issue: so, as they suggested you do, and I'm glad I did BEFORE installation, I plugged the unit in to test it. At first I thought it was simulated embers crackling, but then I realized my unit is making a horrible grinding noise. I was able to peer inside and see that the "flame rod" was not attached on one end of the unit and was just kind of spinning out of its socket and scraping the metal housing. I thought it was bent, but after TouchStone customer service replied (very quickly), they gave me a supplemental guide on how to open the unit and fix the flame rod. A bit of a pain in the butt removing like 50 screws from the back of the unit, enough that was the issue. Fortunately, it was not bent, it just needed to be mounted back within the bracket/bushing. what I did note is there was no way this could have happened during shipping, nor could that have just popped out of that bracket. It was readily apparent that this was a quality control issue at the factory. So I let them know, and hey, I guess crap happens. Fortunately, it was an easy fix so I didn't have to sending unit back or have a repair person come out. I do admit it also gave me an opportunity to really study the guts of the unit and understand how it works... I think this knowledge will bode well for maintaining the unit over the years. I noted other people's reviews mention grinding noises and they may not have realized they had the same issue going on with a dislodged flame rod. When it's installed and working properly, it is virtually silent (without heat on).Final installation: so once I got through the adventure above and got it installed... It looks absolutely fantastic. What I love... I think the flames are extremely realistic looking. They give you the option of putting down little bit of fake crystals, or I'm using the fake wood which actually looks really cool. I also like that there are multiple dimming options, and one of the most important reasons I chose this unit, I love the blue-only flames. So if I just wanted in regular "fireplace" mode, I just put on the orange flames. But when watching a movie it's really cool to put it on the dim blue flames only; not too obtrusive, and a really cool look. I live in Florida, so honestly, other than maybe a few weeks out of the year at best, I won't really be using the heat. Thus sorry I can't comment on that aspect yet.I'll upload pics when the project is completed and the stone ledger is installed around it.

We have just installed this as part of a home renovation and it seems to be an excellent product. It arrived very quickly and looks very nice. It has clear instructions and was easy to direct wire it but also can be plugged in to a wall outlet. We haven't used the heat yet and didn't purchase it for that, just for the ambiance of a fireplace. The different flame colours and option of fake logs or crystals is nice.This company seems to have nailed the quality for a reasonable price idea.

The product was exactly as described. works and looks great.Bought the unit primarily for the look and ambiance effectlove the various light settings and the heat works great as well though it's really not meant for heating large spaces and is not the most cost-effective when compared to a gas fireplaceHaving said that, our old gas fireplace was getting used maybe 20 times per year whereas with this unit, it's like 3 times a week, so much more usefull.