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Reviewed in the United States on February 8, 2025
Nice space saving setup. Really easy to install. Works awesome. Looks great; I recommend this product. Also it arrived sooner than originally stated.
richard j smith
Reviewed in the United States on January 31, 2025
For the first 2500 to 3000 gallons this worked well, it is set to recharge every 1500. Now that it’s been about three months and it does not soften at all, totally from cheap resin beads. No wonder why these things are so inexpensive save your money. This one’s going in the dump.
Customer
Reviewed in the United States on January 30, 2025
After we installed this water softener we had an issue with it working correctly. I called support and in no time they had me up and running perfectly!!!! I had Peter talk me through everything. I highly recommend this product. It’s worth every penny. And their support is the best. Very responsive. You won’t go wrong with this softener.
michellecardenas
Reviewed in the United States on January 3, 2025
Works great. Easy install for replacing old system
Naomi Garay
Reviewed in the United States on December 16, 2024
This system has easy to follow instructions and everything seems high quality. This is totally diy friendly but the instruction book doesn't dive in to explain everything in the control valve and I feel like if I encounter a weird behavior I'll have to contact the manufacturer or try to research what some code means because it's not in the instructions. I wish the brine tank had a bit sturdier plastic. The size is pretty average. It's my first time with a softener and I was surprised by the noise of the system but it may be just air trapped inside because the water was turned off. If not, since it's in my basement I'll have to consider extra sound proofing. It will have to regenerate every infrequently; so most of the time it will be quiet though. The screws for the prefilter are very easy to strip and I had to replace one. They all were slipping as they got tight and I had to be very careful not to strip them too much.
Jerry Wheeler
Reviewed in the United States on November 17, 2024
Bought this system for a two bathroom house. It was delivered by UPS. The unit weighs 119lbs so have help. Had it installed by a local company. Flawless system so easy to use and understand. Called the service center and they were beyond happy to help. Great service great price great product!!!
Brett
Reviewed in the United States on October 9, 2024
We have well water that is of excellent quality across the board for iron, sulfur, mercury, bacteria, etc., EXCEPT for hardness where it literally measures off the chart (the test strip color was darker than the top of the scale at 425ppm).This hard water has made our laundry come out feeling "crunchy", caused our soap dispenser door in our dishwasher to repeatedly stick shut (thus not releasing dishwasher detergent), leaves white spots whenever I wash our cars, clogged up our coffee maker, yields pore tasting water for drinking and, of course, clogs up our shower heads and faucets.Now we have good tasting, soft water (somewhere between 0 and 25ppm, if not completely eliminated -- hard to tell with test strips) and we no longer need to regularly spend the extra money on all the water softening laundry and dishwasher products and bottled waters.Some reviewers state the instructions are hard to follow, or that they did not receive instructions on how to use the automated pump. The instructions I received were clearly laid out, with accompanying pictures, that walked me through the process to piece the system together; I had no issues at all. The instructions also included directions for programming the automated pump -- the only issue I had was regarding the initial start up of the system upon plugging it in the first time. The instructions stated I should see a specific code when first plugging it in, but there was no code displayed at all; I figured out I had to go to the menu and scroll down three times to show the code. Other than that, the entire setup process was very easy.The instructions also provided a schematic of how to plumb the softener into your home water supply. My setup was slightly different due to the orientation of the way I had to install the filter, so while the schematic is absolutely accurate you may need to tweak the layout a little bit based on your own system install orientation. I plumbed the system into existing household PVC pipes; PVC is very easy to work with and much simpler and quicker than plumbing into copper pipes. If you are not handy, I do not recommend you plumb the system yourself, but if you are handy, doing the plumbing yourself will save you several hundreds of dollars in labor costs.
NancyJane
Reviewed in the United States on October 23, 2024
Easy install, be advised that the filter and control head require 1" fittings/adapters. My old ones were 3/4" so I needed to hit up amazon for stainless steel fittings and a twin pack of new connecting "Accordion" (my term) softener/ water heater connecting lines to replace old copper ones who were somewhat pinched.Very quiet and economical. Do the installation during the week, B4 5pm so the customer service people are available.
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