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Norbert Szumlański
Reviewed in the United States on February 19, 2025
Machine works fine for avaerage stump that you want to take out at your home but not great for comercial jobs , belt started coming apart at the first stump , had to get a new one , bolts started coming lose , if you put some time to do all the small issues and adjustments , then it’s fine for home use
James M Petr
Reviewed in the United States on September 6, 2024
Like most people I hate writing bad reviews. It feels like I'm tattling on someone, but I had to do it on this product so more people don't make the $900 mistake that I made. I had a white pine stump with a 12 inch diameter to grind. About 7 years old. It was one inch above the grass so pretty short and soft. The "Super Handy Stump Grinder" belt broke (see pic of old and new belt) after about 15 minutes. The worst part is that when it did work it barely ground the stump. I couldn't help but think that I could have done much more grinding in 20 minutes with my chain saw. I've used stump grinders many times and normally when you grind you will see pretty large chips of wood. With this you get tiny chips and saw dust (see pic). I tried to be proactive and purchased two new belts that I picked based on the Amazon "Often Purrchased with This" recommendation because no where does the manufacturer tell you the specs on the belt. I spent about an hour in my garage trying to figure out how to install a new belt without taking the whole grinder apart. With no luck and NO youtube videos or even instructions on their website or in the manual that comes with the unit to be found I contacted the seller via their website. Note there isn't a phone number anywhere. I asked them for instructions on how to replace the belt. It took them 4 days to respond. Unfortunately they sent me a video regarding replacing the belt tensioner and not a video regarding replacing the belt. I immediately responded informing them of their error. Two days later and no reply. My advice is don't buy anything from them. Knowingly selling a faulty product is bad but zero service is inexcusable!
Mr personality
Reviewed in Canada on September 4, 2024
Had a little problem with my unit customer service was great they helped me a lot and we're good to go this unit is great I tried it already thank you
Patricia Cairns
Reviewed in Canada on July 31, 2024
I did not like the fact I had to purchase belts 10 minutes after starting to use the product. It's not worth the price charged.
miguel
Reviewed in the United States on December 9, 2024
I received grinder undamaged and well packaged. I did refer to a YT video for a quick assembly. You must supply your own oil. So, after a quick test I determined this product was not set up for use right out of the box. As some other reviews have mentioned, the belt tension was not setup properly and would quickly chew through the belt. I had to loosen up the engine and move it forward on the frame. Prior to this, with belt tensioner clutch released , if you turned the engine off then it was almost impossible to pull start the engine again, as you're still engaged with the grinding wheel, despite the handle in the off position. This showed the belt tension was too tight coming out of the box. The fix was loosening the engine on the frame and moving it forward, approximately 1 inch in my case. This allowed the engine to turn with very little tension on the belt when the belt lever was disengaged. I also had to adjust the belt retention guides, it has 3. I then used it for about an hour without issues. I did turn it off a couple of times during that period to clear the grounds. The engine did start easily without requiring the use of the choke and it was easily to pull start, as it was no longer binding up with front grind wheel due to proper belt tension. The actual grinding of the pine stumps went well. I knew this was an entry level stump grinder and knowing that I took my time and worked methodically and attacked the stump from different directions. I was pleasantly surprised how well it did. It actually did better than expected. So, if you use it as is right out of the box then you'll be very disappointed but if you are decent with hand tools and mechanically inclined then you can do some adjustments and have a very solid and functional stump grinder. I also had ordered the "blue" 5/8 x 51" belt due to reading all the reviews about shredded belts, however, this size is a touch too short, as I took original belt off prior to running and comparing the oem and "blue" brand belt. I'm gonna order a 53". I did remove belt without having to remove any pullies or tensioners. I'll switch to a synthetic oil after another hour, or so of break-in time.
Tony
Reviewed in the United States on October 4, 2024
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traveler
Reviewed in the United States on December 11, 2023
The shipping of this item was excellent, no dents, no scratches and quick. The Grinder is well made and after having reviewed the owners manual I thought there would be problems in trying to find parts especially things like a new belt or cutter teeth for the Grinder since the part numbers were not listed. I was hesitant after contacting the seller since the parts were not on hand. The seller had indicated this product was new for the company but after contacting both by email and by phone the seller quickly responded by contacting the manufacturer and now has stock of these items. The stump grinder works extremely well on small stumps and even on larger ones normally not included in specifications for the machine especially if stump is within the height limit and somewhat dry, in other words cut previously and has had time to dry out. It is especially good for eEvergreen type or Arborvitae type trees, and removal of Juniper stumps on lawns. Having just recently acquired this Grinder I have as of today remove more than 12 stumps larger than specified for use of machine. The 9hp Engine starts very quickly and has robust power for this size Grinder. For lawn work, unlike tree work, the Super Handy Grinder is a real plus. I highly recommend this Grinder. I must say the customer service has been extremely helpful to satisfy my concerns. I am therefore very satisfied with this product.
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