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Reviewed in the United States on August 31, 2024
The 8u arrived damaged, likely due to shipping, and when I submitted a request to amazon to return, they did not give me a shipping label. I used fed-ex and ups calculators to estimate how much this would cost to ship it back to Cali, and they were over $500, which is completely ridiculous.I then decided to just contact the seller (Sound Town) directly, because I've used their products and they're usually pretty decent. They offered me $60, which I declined and asked for either a replacement or a refund with a shipping label. Which they promptly gave me a free FedEx shipping label, and now they are shipping me a new 12U!Overall, great experience with Sound Town's customer service. The issues I had were likely not the fault of Sound Town. However, they could do a better job packaging it.
RED Fields
Reviewed in the United States on December 20, 2024
We bought this case for some of our more fragile gear and it has held up well. Build quality is good. Not as good as my pro cases but for the price it has been a good purchase. Came well packaged and properly shipped. Will look to get more from this seller
Steven W Kistner
Reviewed in the United States on June 5, 2023
This box will get the job done, it is not a premium protection box. It does not even compare to my OSP shock mount box. Everything about this box feels cheap. I am using this box as a proof of concept for my IEM split snake mixing rig. We will see how long it can stand up to regular use.There was a little confusion on dimensions this is a standard 19” rack. I am running an x32 Rack no issue with figment of 19” rackAll rivets are firmly attached, box did come with some damage on some of the metal tongue and groove. Nothing structural but does suck when you buy an item over $400.
Brandon
Reviewed in the United States on February 4, 2021
This has been a great case so far. I’m running an IEM system in it with some room to grow, and it seems like a quality piece. I’m only giving it 4 start because one a of the front panels arrived with a small dent in it. I imagine this happened in shipping as the box was a bit heavy and awkward... I watched the UPS driver back his truck in my drive way to get it unloaded. Casters are solid as well.
Julian Montes
Reviewed in the United States on July 23, 2020
Purchased this for housing some of the gear I bring with me for mobile recording sessions. Sturdy, has some weight to it but not too heavy, rolls well. No complaints on my end. Just screwed the casters into the bottom and loaded it up.
E. Z.
Reviewed in the United States on October 17, 2020
One Cover has two popped rivets (cheap metal). Both covers have slightly dented (damaged) corners (due to shipping). The item had adequate packing material, but it’s heavy.The inner frame is not perfectly straight, it’s slightly bent due to assembly / fitting of the foam.The rack rails appear to be straight by eye.The screw holes are threaded correctly as far as I have mounted gear.The locks, handles and casters are heavy and appear to be good quality.The included hardware (screws) is shipped in paper envelopes. They ripped apart and were everywhere inside but did not cause any damage.Considering the price these things are acceptable IMO, the unit will receive just as much damage from normal wear and tear and it will get replaced eventually.You get what you pay for. Quality Assurance can be improved. Rivets should be higher quality metal. Packing could be better. Etc...
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