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Reviewed in the United States on February 27, 2025
Engine starts easily and runs smoothly at idle and full throttle. The torque on the chain is a little less than expected, but it gets the job done with careful control of pressure into the cut.The weight of the unit is substantial and requires strong grip and control especially at fullly extension.All in all, a very good chain saw when used properly.
Thomas P
Reviewed in the United States on September 7, 2024
I was a bit hesitant to purchase because it’s an off brand, but I really needed a gas powered pole saw for my orchard. I’ve been very pleased with it. The saw comes with a lot of accessories I didn’t expect, including a fuel mixing bottle and funnel. It was easy to assemble and the extensions allow me to reach various heights in the trees safely.It started right up on the first try and has run dependably for me. I’ve had no issues with oil leakage from chain oil, as some have mentioned, and the supplied chain is very sharp.The one complaint I have is that the chain tightening tool has a hex socket on one end, as usual, but a Phillips screw tip on the other. The problem is that the tightening screw is flat head, so I have to use my other chainsaw tool on it.It is on the heavy side, but the supplied strap makes it easy to use. I’m not a small guy, and the strap is a little small for me, but usable.Overall I would recommend this saw and would buy it again.
Craig
Reviewed in the United States on July 11, 2024
I recently purchased the MAXTRA Pole Saw Gas Powered, 16-Foot Reach 42.7CC 2-Cycle 10-Inch Bar Cordless, and I am thoroughly impressed with this product. The pole saw has a powerful 42.7cc 2-cycle engine that provides ample cutting power to tackle even the toughest branches. The 16-foot reach allows me to access high tree limbs with ease, making yard work significantly more convenient.The 10-inch bar and chain cut through wood quickly and cleanly. I was able to complete all my pruning tasks with this pole saw in no time. The cordless design is also a major plus, as I don't have to worry about cords getting in the way during use.While the pole saw itself is excellent, what truly stands out is the exceptional customer service I received. I did encounter a minor issue with the product, and I reached out to the MAXTRA team for assistance. I was connected with a customer service representative named Milka, who was incredibly respectful, knowledgeable, and helpful. Milka listened to my concerns, quickly diagnosed the problem, and provided a swift resolution. Her professionalism and dedication to ensuring my satisfaction were truly admirable.Overall, I am completely satisfied with my purchase of the MAXTRA Pole Saw Gas Powered. The quality of the product coupled with the amazing customer service experience from Milka has exceeded all my expectations. I highly recommend this pole saw to anyone in need of a reliable and powerful tool for their yard work.
Chelsey Davenport
Reviewed in the United States on November 7, 2024
When I put this saw together and started it, it started right up for me, unlike other reviews. The saw is heavy but granted the rotating head adds more weight due to the design needed to rotate. It has really good power and I had no problems cutting through larger (6-8") limbs. I did experience the bar "chattering" or hopping, which is mostly likely due to the rakers on the chain being too short and allow the cutting teeth to take too much (you experience this with chainsaws if the rakers are filed down too much). I did need to go through and tighten the throttle handle screws as the whole handle was loose and slipped along the shaft. The throttle and throttle safety had some issues where the throttle would stick at an elevated RPM even when I would fully let go of the throttle.After cutting for less than 2 hours, the chain stopped cutting. Upon inspection, the splines on the internal shaft where it connects to either the extension pole connects with the cutting head, had twisted and snapped. Well, I removed the extension portion and just use the pole with the cutting head at this point. About 5 minutes later, the same thing happened on the main pole; the splines twisted and snapped. The internal rotating shaft splines where the pole/shafts connect are not quality metal and eventually broke rendering the pole saw useless. I am currently working with customer service and the vendor for a refund.Before it broke, I was excited with this saw with the power output it had even despite the weight, however, with the weak internal shaft, I would not purchase this saw again until they figure out a stronger shaft replacement.
Justin Han Yee Lui
Reviewed in the United States on August 7, 2021
At first in assembly, I followed directions in the manual. I thought it was missing a part so I stopped and emailed the company. Nope. I was wrong b/c they updated their build and the picture in the manual was old so it was not missing a part (they changed a sprocket design where the chain blade rotates).Then in starting up the machine, the throttle switch shows "up." I tried 3 days to get it to start. Nope. Never started. So I emailed the company again. They responded within 24 hours both times. Nice.After following directions and getting no luck, I tried messing with the process. So I tried the "down" position for the throttle. Yup -- that worked. I wasted a couple of hours over 3 days, but once it started, it worked well.It's heavy, literally, especially at the full extension. It covers ~16 feet so although I was able to cut branches off a 50 ft tree that had 6 inch thick branches, it's not gonna get you high up, obviously. I never used a chain saw so the chain blade does come off the line IF it gets caught up in random vinery, user error, etc. The manual says do not lift 90 degree in the air, and that is true. It is dangerous to the user if you cut a branch over your head, and well, the machine does have a tendency to stop working (probably due to the fuel line). Overall, it does cut well and I definitely recommend it. Is it the best? I have no basis of comparison but I am satisfied -- using it three times over the past week.
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