David Muscato
Reviewed in the United States on February 7, 2025
Very good value. Fairly easy to install, though the instruction manual isn't the easiest to follow. Once installed, worked flawlessly and puts out a LOT of heat.
Rick
Reviewed in the United States on January 25, 2025
Great product, easy install, very easy to read manual
Customer
Reviewed in the United States on May 11, 2024
had to return after paying plumber $260.00 to install. Beware!
Kindle Customer
Reviewed in the United States on March 23, 2024
I bought a unit just like this one, the thermocouple quit before the winter season was half over, try getting a hold of pleasant hearth. You can't hardly find a phone number and when you leave a message they don't want call you back. Now the box that works the remote quit and had to spend $88 to order one that's not in stock and they don't know when they will get them
Kay Bauer
Reviewed in the United States on December 11, 2024
EASY to assemble and VERY realistic! EXTREMELY HAPPY with the product! 5 stars!
A. Mathewson
Reviewed in the United States on December 17, 2023
As I said above the front to back measurement of this log set DOES NOT include the gas connection on the back, and only if you squeeze it a bit does it even fit in that space. For me it was about an 1/8” long in overall measurement. Thus my -1 starNow that that is out of the way, did you this this thing will BLAST uot the heat?! It’s way warmer than my old log set.(Almost 20 years old) They had the same BTU rating but this one absolutely blasts out the heat! It just fit in my old firebox so that is nice. The remote can be a bit of a pain as if it is too far away the receiver starts beeping until you press a button on the remote.Also, a couple things to note that were not in my manual:1. If the temperature drops suddenly, from my experience so far it’s about 20° F or more in one day, and the end of the drop is below 40° F, either the receiver unit or the remote senses this because the fireplace will be kicking on more frequently. Evidently there is a point where it feels this is not enough to warm the entire home, and will kick on the fireplace for a specific amount of time instead of kicking it off when the temp is above your desired temp that you set the remote thermostat to. In my opinion, this is not a bad thing, as it enables it to do its job, but if you don’t know this can happen, it will surprise you with a VERY warm wake-up call.2. According to online sources, the frequency the remote and receiver work on are 308Mhz. If you want to control this with Alexa, Google home, or the like, you will need an RF remote controller. Now for some tech speak… these little boxes all say that they operate with 433Mhz. THESE WILL NOT WORK. The one you want will say it works with 433 MHz & 315Mhz. Why 315? Because that is the name given to a range of frequencies used by RF remotes, like this one on the one that controls your ceiling fan. This range is from 270Mhz - 390Mhz… so they call it 315. Clear as mud right? All you need to know is a box that says it will do RF remotes with 315Mhz will work fine.3. What I did is bought an above RF remote box that conveniently also had in the power cable a temp sensor. So I was able to set in its app to turn off the fireplace if the room temp reached above a certain temp, and only if it was below 40° F outside. This solved the over warming of my home from the timer mentioned in #1. Because when this sends the “Off” signal, it does not mess with the operation of the remote’s thermostat system. The box I bought was made by broadlink, but there are others that will work. If they don’t have the temp sensor, you can add that through Alexa or Google home and do the “scene” or “routine” there to send the shutoff signal.