I bought one of these for my house (which doesn’t have central air or normal windows that a conventional AC could fit in). At the time, I was at the end of my rope. I had tried all sorts of portable air conditioners. Single hose ones, dual hose ones. “8000” BTU models. 12,000 BTU models. Every one of them had problems. Most couldn’t cool down a single bedroom.Then I bought this shiny new Midea, with its composite hose design. Surely this was the right choice!I set it up, and started running it in my room. At last! It started cooling, and cooling well. My room became ice cold for the first time in ages. I was perfectly content for a while, and there were no issues. I would clean the filter regularly, and drain the unit on humid days without incident. I was so happy with this AC, in fact, that I got another, for the downstairs living room. That one worked great for a while too.Then, miraculously, just this summer, the problems began. Both units, within a WEEK of one another, stopped working right. Our rooms weren’t cooling down nearly as well as they used to. I started hearing crackling noises from within each unit when I spun them up, and they would halt with an error code after a while of running them. I checked to see if it was an issue of humidity - nope. Then I checked the filter, and… what the…?! There was a thick layer of ice built up all over the back of the unit, blocking the filter fins entirely. I was freaking out. I checked the other model. Ice on that one too. And then the ice would melt and drain directly into the inside of the unit, and they would stop entirely at that point, due to being waterlogged.I got ahold of Midea Support for some help, but they wouldn’t do anything for me, since “the warranty was up”. The best they could do was refer me to some sketchy HVAC repair location nearby with 1 star on Google Maps and a load of reviews saying the place was a scam. So incredibly unhelpful.Now I’m stuck with two oversized paperweights that I have to drain into my bathtub for a minimum of 4 hours each so we don’t get any mold growth, and no way to get my money back for TWO faulty products that both stopped working suspiciously around the same time. I’m guessing Midea’s “warranty” period is so tiny because these things are made to fail over two summers of use. It makes sense - keeps you buying more and more of the same overpriced piece of junk that will continue to break over and over for as long as you have money in your savings account.At this point, I’m completely out of options, and I’m sitting in a pool of my own sweat. Thanks, Midea.

This AC works great. Here in Toronto we have awful 35+ summers that are also humid. It keeps my 450sqf south facing apartment cool. It's on 24-7 and I set it to 19. It keeps the temp no problem. Set up took 10minutes. On low fan is very quiet in the same room as TV. On medium it's louder, but not as loud as a window unit. Highly recommended. I don't use the wifi or remote control, so have mo feedback about that.

This unit BLASTS cold air for a great distance. With the louvers set to “swing”—my whole living room gets cool very quickly. In fact—I had to turn it off a couple of times—and sit shivering under a blanket!I was also impressed at how quiet it is. I’ve only run it on the highest setting so far—and it’s right next to where I sit to watch TV. It doesn’t bother me at all.The remote control, and the WiFi connection to the app, were super easy to set up.The only problem (and it’s a BIG one) is the window installation kit. It only extends to 68.5 inches. My sliding glass door is 91 inches tall. Even using TWO complete sets of kits didn’t help. For one thing—all of the included panels don’t universally ‘mate’ to each other. As a result I had to use 2 panels with the opening for attaching the hose—and then mount another full panel behind the upper one, to cover the hole.The photo—taken after some of the upper panels came crashing down—shows how it buckles, and pulls the hose out of its panel, leaving enormous air gaps. Waiting for my favourite contractor to return from vacation to fix this mess!I ended up with a leaning tower of panels—with gaps you can put your fist through. Within a day—the various joints began to buckle—and the top 1/4 came crashing down.I think the window installation kit would work perfectly with the average hung or sliding window—making this unit an excellent choice.However, if you have to install in a sliding door—be prepared to construct a custom window kit, using wood.

Bought this unit a few weeks ago. it outperforms any portable unit we've bought in the past.I have a 1200 sq.ft. living space and when the temperature was 34C outside, this unit kept the inside at a comfortable 23C.Quiet, very easy to operate. Set it and forget it.Only drawback is that you can't reposition it, the hose is not flexible side to side.

I will come back and add more of a review about the performance once I have used this unit for a while. Here is a review about the unboxing, setup & first thoughtsUnboxing:-The unboxing was extremely easy. You just remove the ties and then lift the box off the unit-You only have to lift the unit for a second to slide the cardboard out from under it, which is good because it is extremely heavy-The accessories were not secured very well and were rattling around inside the boxSetup:-The hose being so wide and thick makes it hard to maneuver. There is not much give when it comes to turning the unit-I think we technically installed it wrong lol we did not use the vertical window adapter. But its in the window just fine and now the unit can face the way we need it to.-Connecting the unit to the window was extremely easy. The pieces click together, as opposed to the usual hoses that screw together and never actually stay together-We found the settings on the unit EXTREMELY confusing. They do not easily identify what they are. Low is a Y? Medium is a plus? High is a star?-The instruction manual makes no sense because they use the same manual for all their units-We did not use the remote or the app. We just hit power on the unit when we want to use it and it remembers our settingsFirst Thoughts:-The hose is amazing. When the AC is running the hose does not get warm to the touch. No warm air is seeping back into the room-The unit is QUIET! Super quiet. Especially when on the low setting you can barely hear it running. I would have no problem sleeping with it on at night-The glossy black gets full of fingerprints and pawprints-The cool air mostly shoots upwards and its at its coldest when the vent is all the way open. You don't feel much air if you are sitting directly in front of the unit. I think it cools the room faster, but just beware if you like to feel it down at ground level

First of all it is most definitely being used in AC mode. Unit would get a P1 error code every 4-5 hours requiring the 77lb unit to be detached from the window, wheeled to the bathroom, lifted into the shower and the drain plug undone from the bottom of the unit to empty the small condensation overflow tray. I tried to get support from Midea Customer support noted in the manual and they INSISTED that this is NORMAL OPERATION. HAHAHA! When I pointed out that the model's included manual specifically says that repeated "P1" error displayed requires a call for service, they said this was only if the P1 error code remained after I drained it ignoring that the condensation is supposed to evaporate out the exhaust hose instead of overflowing, and not have the error AT ALL. I am aghast that they don't know how their own portable AC works! I have no words how poor as a customer, I was treated by uneducated, unhelpful and uncaring support staff at Midea. I had to actually hook up the drain hose (only for dehumidifying - I was cooling!) and drain the constant overflow into a watering can until I could get back my other AC unit. I was formally happy with the smart window Midea wifi AC I had bought a few years ago to use downstairs, and specifically sought out another Midea when my portable from a no-name Chinese manufacturer was too loud to be in the bedroom (after 10+years of service!). Now I will buy anything else. They don't seem to get how the condensation is evaporated through the hose to the window. She actually suggested that there should not be too much humidity for the AC when it's being used! LOL. It's normal btw - I'm in Toronto inside not in the Amazon. When I reiterated that this is not normal operation she just said "Is there anything else I can help you with today?". I just can't explain the idiocy at Midea support. In order to return I must pay the entire shipping costs of $225 for this heavy unit and reinvent how to ship it back as you have to cut the straps from the box that hold the two box pieces together only the first time until you take out the unit upon receiving shipment. Even the box is not designed to make return with bit of ease. I would not only avoid these products that fail to function properly, the company's lack of customer support is reason alone not to buy anything from them. Update: I bought a manual strap banding kit for $100 to secure this 2 part box. It is now shipped!

I have now purchased two Midea Duo 14,000BTU units. They both had mechanical issues on first use which I had to investigate and resolve. After that they have both been phenomenal. I would not buy any other unit, because I have bought other brands and theirs cannot hold a candle to Midea. See below for Midea issues as well as praise. Note: these Midea units have a large rotary fan which is held by a massive rubber… grommet? rubber… bearing? at only one end of the rotary fan. The fans also have a unique structure cast inside of the rotary fan (presumably to help draw air from one chamber to another within the ac unit). This unique fan structure and unique mounting of the fan requires Midea to counterweight the fans with metal weights at the factory. This style of fan has also lead to vibration and potential self destruction in these units. But when it works it works well.Praise: The unit itself is phenomenally well made, incredibly well thought out. Every detail has been planned for and the instructions are clear. The build quality is very good, form factor is excellent too. The Midea app is great and integration with the new device was seamless. The install video is great too.The ac works wonderfully well. Heat mode works phenomenally well and is super quiet. Heat mode does not require reconfiguration or any particular preparation other than hooking up the drain line. I used the included drain adaptor to run a 1/4” black silicon line to a glass gallon jug for heat condensate drainage. The Midea Duo 14,000 BTU unit (with heat) has an internal pump that pumps out condensate from heat mode. This is very helpful.Issues; Within a minute of turning on my first unit, it made a HORRIBLE persistent rattling sound. The compressor/cooling lines were rattling against each other. I was able to get in where these lines were and slide the vibration-dampening sleeve that was already on one pipe, further down the pipe, so it would actually keep the pipes from rattling against one another.My second unit (after sitting for 16-24 hours as it should) made a high pitched metal-on-metal squeaking sound emanating from the compressor when I turned on the ac. I immediately turned the unit off, pondered for a bit, then ran the unit in heat mode, this immediately resolved the metal-on-metal squeaking issue. It now runs perfectly in heat or cooling mode.P.S. These units do make a high pitched whine sometimes, but most people will learn to tune it out.Do not attempt to repair these without some knowledge and caution of these sorts of things.P.P.S. This unit replaced a Whynter ARC-14S that was much bigger, louder, had no heat, and finally, it did not work well. So Whynter went back!Edit Jan 2023:This unit is 8 months old and now periodically emits a loud buzz and does not work. I believe the compressor is freezing up. The issue occurs a few times a day, sometimes once a week. Midea Customer Service asks silly questions and marked my ticket as "Solved" when I failed to reply within 5 days (including weekends). Not impressed. I am now seeking a replacement or refund if possible.Edit Jan (late) 2023: Midea customer service refunded me for the malfunctioning unit. I am a little concerned that it was not worth repairing a $700 unit, and now I must pay a $60 disposal fee for freon containing devices in CA, but overall I appreciate Midea’s customer service.