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Abdul R Obeid
Reviewed in the United States on February 11, 2025
I bought this product 2 years ago when I got my first Plug-in hybrid vehicle (Jeep Wrangler 4xe). A few months back the charger stopped charging properly, where the charger seems to not latch properly to the car battery, and I had to reach out to customer support. They were very quick to respond and were able to send me a new one instead. This product also works perfect with my new EV car (Ford Mach E) and charges it twice as fast as the stock ford charger. Highly recommend this product.
Gary O.
Reviewed in the United States on February 11, 2025
NO customer service phone number and no way to get help. Sent an email but have not heard back from anyone. Meanwhile the car is stuck in my garage and I cannot get use the car. Nissan dealer has done all they can. The problem is with the charger and not Nissan. The latch is releasing but the car charger is melted or stuck to the car.
lsaenz
Reviewed in the United States on August 10, 2024
I needed a quick replacement for the charger that came with my car. I was charging it during a rainstorm and didn’t realize that you couldn’t charge during rain and ruined the factory charger. Unfortunately, the dealership said there was a nationwide shortage on the chargers so I would have to buy an aftermarket charger. I was hesitant because I didn’t want to ruin my car, but without a charger, my car was just a yard ornament. There aren’t any charging stations in my area so I was stuck. I decided to buy the best rated charger within my budget and this one was the best. I was pleasantly surprised by how fast it charges my car. It is 2 hours faster and the cord is super thick and well made. I would definitely recommend this charger over the factory one that my car came with. You will not be disappointed.
Marc LeBlanc
Reviewed in Canada on June 26, 2024
perfect
Brett
Reviewed in the United States on October 9, 2024
The charger works well (Kia Niro EV) and is less expensive than other options. The best feature is that it's portable (but you need a 220 socket); it packs up like a garden hose. I'm writing this review to mention and perhaps warn you that the charger worked without incident for about six months. One day, the charging would stop after about 45 minutes; I'd have to unplug, replug, and start again, but the charge would interrupt again after about 30 minutes. I read to reduce the charge so I adjusted it to 90% using the car's setting. This helped but the charging would interrupt after about 90-100 minutes. Same result at 80%. This not being a viable solution, I contacted Mustart, who asked me to first send a short video to document the problem. They replaced the product (free shipping both ways) promptly thereafter. The replacement charger works (for now) though I'll keep the charging power at 90%. Companies that stand behind their products and fulfill their warranties without undue hassle when problems arise deserve to be highly commended. I think that they will continue to work with me if I have another problem.
DroMike
Reviewed in the United States on August 21, 2023
Certainly, there are many choices for third-party EVSE, and accordingly, chose this Mustart "charger" for several reasons over the others. Predominantly, it was very reasonably priced whereas others often cost twice as much and prove to do nothing more other than being, well, "trendy." But secondly, even at full price, there are but a very small handful that provide digital kWh and other pertinent charging information which provide specific data which is important, to wit: based on what my electric company charges per kWh, I can now tell precisely how much I am paying for the exact amount of energy I have discharged into my vehicle via its digital readout of several pieces of information! I like that. The fact that it sincerely seems solidly built, provides a 25 foot cord that allows me to charge my vehicle at any reasonable area within and far beyond my garage, comes standard with several mounting brackets for the EVSE body, cord and nozzle are but happy bonuses which facilitate sound organization and cord management. This Mustart product (I purchased the 40 amp only version to facilitate my newly-installed 50 amp breaker) is equal to all tasks and so far seems to be a stalwart performer. I might also add that the blue color adds a not-small amount of panache whereas others are gun-metal colored or otherwise boring aesthetically. The single "con" I might have is that I am not enamored that both power and charging cords not exit the body of the EVSE at both the top and bottom. However, a simple cord/outlet plan alleviates any awkward cord routing problems (i.e., I simply had my outlet placed high).I unequivocally believe one need not look further for an amazingly competent EVSE and highly recommend this to anybody with an electric vehicle.
Ericthered
Reviewed in Canada on February 10, 2023
Charging my Nissan leaf but not working nowI hope they will return befor warranty is up April 5 2023Reached out and Betty from Mustart was very good at getting me a refund .Thanks Mustart for standing behind your warranty
CarolGottschalk
Reviewed in the United States on August 29, 2022
I’ve been using this charger for two months and it’s great. So much sturdier and quicker than the Level 1 charger that came with my BMW i3. In order to get the charger to hang the way I wanted, the electrician had to install the 50A 14-50 plug upside down on the wall. This was the only place in my garage I could hang it, and space was tight. If I didn’t do this, the hose would have to be an S shape, and I didn’t think that would fit right. The hand-held part is very high quality and fits nicely into the car. I like the rubber cover for the nozzle part. I did a lot of research before buying the Mustart. It met all my requirements: can deliver 40 amps (even though my current car can only handle 30A), it is portable so when I move it’s coming with me without an electrician’s help, it displays the actual amps and kilowatts being delivered to the car (nice to know), and it’s under $400. The only feature it really didn’t have was the ability to schedule when to turn on - but my electric company doesn’t charge less during the middle of the night - and my car can handle scheduling anyways. A lot of other competitors didn’t provide a zip up bag to transport the charger and I really like that this one did.The only negative thing I can say is the hardware provided to hang the hose on the wall was too small and low quality for me. I went to a big box store with a garden department and bought a much nicer hose hanger for under $15. I would definitely recommend this product.
mark peter
Reviewed in Canada on May 6, 2022
Great while it worked.Warranty support lacking in Canada.
Neall 64
Reviewed in Canada on December 23, 2022
I use this charger for 14 months with absolutely no problems on my wife’s 2021 Kona EV. Then it started to flash a yellow fault light. I got a hold of Mustart and with a few emails back and forth troubleshooting we were unable to get it work. I dealt with Betty at Mustart which was an absolute pleasure. She was very patient with me which is more than I can say about my wife sometimes ( we love each other very much). Long story short Betty gave me a full refund and I didn’t have to return the charger which I was dreading , so now I’ll Recycle the charger and it’s a done deal. This company totally stands behind its product and was able to resolve my problem quickly and efficiently. I would definitely recommend this company to other people.
Lawrence
Reviewed in Canada on March 14, 2020
We have the electrician come to the house to install the 240 volt outlet first. The cable was plugged into the outlet and the vehicle, a GM Bolt, was plugged into the cable. It worked right away while the electrician was watching. The cable has only been used for one week. More will be posted after a month or so of usage. So far, it survived rain (not tested in the snow yet). The vehicle gets charged in the evening and at night. The cable was left on even after the battery was fully charged (just too lazy to get up in the middle of the night to unplug it). What surprises us is that the Bolt is rated to have a maximum range of about 415 km and when it is fully charged, it shows the maximum range to be 465 km. Bonus. A look at the usage of battery from the Bolt shows that the internal heating of the vehicle uses quite a bit of battery power.
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