Cindy S
Reviewed in the United States on February 3, 2025
I did not want a wood stove because of all the clean up involved. We live where it is very important to have alternative sources of heat. (of course we have generators) This stove has the clean modern designs that fits so well in my cabin. The one Important thing to always do is take off the packaging and inspect the product while the carrier waits.
Duderino
Reviewed in the United States on January 2, 2025
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Ben, Your Friendly Tech Guy
Reviewed in the United States on February 6, 2023
I had this professionally installed back in November. When it works, it's great; but it's inconsistent at best. I've spent a lot of back-and-forth with technical support and have gotten to the point where I can keep it going most of the time, but it needs a lot more attention than I feel it should.The first few days were great! Ran like a champ on either temperature-based or manual mode. As per the norm, after 3-4 days, it needed the ash removed and cleaned out. I did this, and at that point I couldn't get it to ignite. It would sit on "Igniting" for 7-10 minutes and then throw error messages to open the door due to too much smoke and failure to ignite. Technical support had me back and forth, messing with all sorts of settings, but nothing would work. Eventually I just started feeding wood pellets into the igniter tray and it would start. Usually runs at least 3-4 hours before it just routinely elects to stop feeding pellets and then the unit will beep, power off, and display "Low temperature!" at which point I can't interface with it and have to pull the power and then power it back up. Then it'll work. usually.Sometimes it'll run a couple days no problem; some days it'll work for a few hours and then just say, "Nope! F you. No more pellets!" and do the Low temperature thing.Support was mostly responsive and tried to help, but sometimes I had to ping them a couple times for a response. They never followed up to see how things were going after I gave up.Fortunately, my son and I are around enough to treat it like the wet campfire that it is, but if I could go back in time I'd definitely get a different product. If it was my primary heat source, I'd have shipped it back.
Erin Pritchett
Reviewed in the United States on January 28, 2023
Best pellet stove I have ever seen. Heats so much better than the 2 other pellet stoves I had. Very quiet and heats up very quickly. Everyone raves about the heat output. Well built and very heavy duty. I highly recommend this stove.
Karen Townsend
Reviewed in the United States on February 11, 2022
Haven't had to use tech support yet, so I didn't rate that. This is an awesome little stove!!
Kindle Customer
Reviewed in the United States on December 3, 2022
When it arrived, it was damaged. Box looked damaged but the stove looked intact. Upon opening and taking out inside, stove had been heavily damaged. Make sure to open the box before you accept it and inspect it thoroughly—I didn’t. Anyhow, worked it out with comfortbilt and they sent another. This one arrived unharmed. Stove has worked well. Very important to clean all 3 spaces of tray at least 3 times per week if you’re using non-stop—especially under the pellet basket. It heats up our place which is not well insulated—about 1400 sq ft. We’ve had it for about 1.5 months and we’re happy with it. It does eat more pellets than we’d like though. I would recommend it.
Why trust my opinion
Reviewed in the United States on December 22, 2022
This says it'll heat a 2200 sq ft house with mild outside temps. So it should keep my 1400 sq ft house hot when it's cold...IT DOES! Now instead of being too cold it keeps our house 77-78 ° when it's in the low thirties high twenties. I suppose it's a good problem to have. I think it goes through more pellets than advertised but still waaay cheaper than oil heat since it's still $5.60 a gallon. Thanks again joe!
Customer
Reviewed in the United States on January 12, 2022
This stove has been great. Puts out good heat, it’s quiet, and The controls are very easy to use. I did have the power switch go bad but the customer service has taken great care of the problem without any hassle.