William A. Morales
Reviewed in the United States on November 11, 2024
To start with, I got great customer service. The shipment comes in two boxes but I was missing one of them (the hedge trimmer). The company actually notified me of this and wanted to know if I wanted a partial refund or the item. Obviously I chose the item. I have used the mower with the included 5amp hour battery and it lasts just over 1/4 of grass. I think it's because at 40 volts, the machine works harder than if it was 80 volts. But I chose this kit because everything is 40 volts and the batteries are interchangeable. The hedge trimmer is great. I used the chain saw to cut grooves in a tree stump to add that chemical to break it down. It had impressive power. The leaf blower is very powerful at 40 volts and has a "Turbo" feature. As for the battery issue, the kit includes two 2-amphour batteries and they provide the few extra minutes I need to finish the lawn and still use the weedwacker and leaf blower. I can easily buy another battery if I needed to. Overall, I found this kit to be good quality and the price was incredible. I like that I can buy future pieces of equipment and use the same battery. Greenworks had the biggest selection of tools that ran on 40volts.
Chris
Reviewed in the United States on January 12, 2024
Listen, it's a battery powered mower. You are not going to mow an acre on a single battery charge, let's be real. But for my small residential yard, it works perfect. YES, the battery WILL drain FASTER when you use the self-propelled function, or when you have thick and tall grass making the motor work harder to mow, that's just the reality of it. I mow twice a week, it takes me about 45 minutes to mow, Weed Wack, and blow the clippings of the driveway, and I use both batteries fully. Upgrade to larger batteries for longer use and keep a few extra and you are good to go! You can even keep a second battery in the mower in a storage slot next to the battery being used so you can swap it out faster than a NASCAR pit stop!
Lesli VanderGroen
Reviewed in the United States on July 3, 2022
UPDATE: Company stands behind it products and warranties. Greenworks is sending me a replacement battery, recognizing that the one received with my product is faulty. Product and charger are working - expecting battery replacement in 10-15 business days. I was on hold for 45 minutes; but one I got the support agent I understood why. They have you test and explain how you are using/starting equipment, etc. while on the phone so they can effectively help with the correct issue. So be patient if you call in. (OLD REVIEW) I bought this mower in April 2022 to use on a very small patch of grass (130 sq ft only) and have only used this mower 5 times. I followed the new instructions to the letter, left the battery to fully charge before using it. It never would fully charge. Of the 4 charge lights, I could only get it up to 3. Now 5 uses later, it only charged to 2 of the 4 lights this AM when I took it off of the charger. After mowing today a mere 130 sq. ft., it was down to 1 charge light, which means even 2 lights did not fully charge when it was on the charger. I believer this company must make a killing off of selling replacement batteries; because where does this leave me? The mower has worked great for me the mere 5 times I used it; but it is cordless. So now I either buy a new battery or a different mower after a mere 3 months of use. Ridiculous!
Geeman
Reviewed in the United States on July 11, 2022
Easy assembly, charge the battery, set the mow height and go. Worked flawlessly the first time. A week later, it would not start. I checked I was doing everything correctly and still no start.After a lengthy wait on the manufacturer's customer service line, the attendant took mine and the mower's information, verified my start-up process was correct then, asked that I change the mow height setting. It started. I changed the height several times and it started at each setting. I cannot say if this will repeat but, if yours does this, try the height setting change.I really like this mower.UPDATE 1: it’s less than a month later and I experience the same ‘no start’ situation. I call customer service again. The wait is even longer this time. While waiting, I keep searching/troubleshooting the issue and find the ‘storage switch’ is not releasing all the way and this is the problem. It sticks. . . . sometimes. It can be depressed and released quickly to get it closed so it will start.Here’s the bad news. GREENWORKS doesn’t have one in their spare parts system so their remedy is to have you go buy it yourself. BS. They told me it’s not expensive. After freight and tax it is over $25. More BS.How about they pay for and ship me the part? Isn’t that the purpose of the warranty? I will be calling them back. Update to follow.