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Rhonda
Reviewed in Canada on September 4, 2024
I bought this icemaker because my fridge icemaker would not keep up. It made ice the first time out in about eight minutes. It is very simple to use and doesn’t take up too much space. It makes ice very quickly. Great deal for the price I would buy this again.
Cathy I.
Reviewed in the United States on June 8, 2024
This ice maker was a replacement for my prior very expensive GE Profile Nugget countertop model. Loved the Ecozy for the price! Worked great and the ice was fantastic for about 90 days. Then the ice-sweeping arm started freezing up (with resultant awful noise). Defrosted, cleaned, and rebooted (leaving off for 12-24 hours) multiple times in the following 7-10 days. The maker hobbled along over that week-or-so period until the ice maker, at just over 90-days old, stopped working altogether. It was great while it lasted! I've reached out to customer service via email and will update this review with any new information.**UPDATE!Customer service was terrific. I received a response to my inquiry within 24 hours. After a few email exchanges wherein I explained the problem, tried the suggested solution, then sent a brief video with a copy of my invoice, a new ice machine was immediately shipped. I received the new one a few days ago.And then I bought a new machine for my office. Great little device gor the price. 😊
Unimpressed
Reviewed in Canada on June 23, 2024
So happy with this purchase. When I first opened it I thought it would be to small of a unit. I was very wrong. It’s small but so powerful. Makes ice unbelievably quick. Filled up a 10 lb freezer bag of ice in no time. Self clean mode works great. And easy to drain from the bottom. Only con is that the ice kinda sticks together when you freeze it so you need to make sure you break it up a bit while freezing but all nugget ice does this. I hope the self clean function does do a good job cleaning because I don’t see a way to open it and manually clean. Im hopeful with proper maintenance it will stay clean because it’s a great ice maker! Best I’ve ever had 100x better then bullet ice makers! It is a little loud although the manufacture says the sound does level out with use. Noise isn’t really an issue because you don’t need to run it all day it makes so much ice and so quickly! And so crunchy and delicious! Very happy!
Gina L Arens
Reviewed in the United States on May 21, 2024
After reading great reviews, we bought this for our RV in January & it worked great. We were very happy with the amount of ice it produced, it was quiet & loved the little nugget ice. Two days ago, it started making a strange noise, the ice output was decreased, then stopped & the unit itself seemed to get very hot feeling. We unplugged it for a while, then plugged it back in-started making ice, but then the noise started again. Checked the user manual & have done everything correctly & it's currently running 'ok', but not like before. It's only 5 months old & already starting with issues......not happy! I will be contacting the company......it's ridiculous that something only 5 months old, costing almost $200, just sitting on a counter doing what it's supposed to do, is already having problems. For the time being-I DO NOT RECOMMEND ECOZY ICE MAKER!!! I will update after I contact the company & see how they respond.***UPDATE*** I contacted the company & literally within hours, I received a response. The company stands behind their products, customer service rep Lisa is very nice & within 2 days, I received a full refund (no return of the unit required). I must say I'm extremely impressed with how quickly this matter was addressed & resolved. Although the icemaker didn't perform as expected, their customer service is impeccable. Would I give Ecozy another chance-possibly, as we really liked the ice maker & whatever the problem was with this unit may have been just a fluke.
SG
Reviewed in Canada on March 10, 2024
The Ecozy Portable Ice Maker is one of my favorite purchases of all time. It makes bullet shaped ice, which I wasn't sure if I'd like, but I have to say I don't notice much of a difference between bullets and cubes. I've been trying to get away from drinking soda and I don't like water unless it's ice cold, so I got this for my office. I'm almost total off from soda now and drink a lot of water instead.Setup is pretty easy, just fill it up to the max line, turn on the auto clean and it does it's thing in about a half hour. Pull the drain plug out over the sink to drain the water out, then rinse it out and put the plug back in the drain hole and it's ready to go.To use, fill it to the max line and drop the ice basket in. Turn it on and it starts pumping water into the ice making trough. Every 10-12 minutes it drops another batch of ice. The ice maker is insulated so the ice doesn't melt too fast but as it melts the water just flows into the reservoir to be made into ice again. Word of warning, if the ice basket is full of ice and you fill the reservoir to the max line, the bottom of the ice basket will be sitting in the water so the ice melts faster. When all the ice melts, it will be well above the max fill line, however it doesn't seem to effect the performance other than it will need to make ice more often to keep the basket full.The noise level is very acceptable, when it's cooling there is the sound of the fan which is less than the fans on my computer so I don't notice it. The only real noise that comes from it is when the ice drops into the basket.One thing I did not like it the plastic ice scoop. It's almost too big, I'd estimate it's a 6oz scoop and it's too long to fit in the basket. I purchased a 3oz metal scoop and a magnetic hook to put on the side of the ice maker, and it works much better.
Roxanne
Reviewed in Canada on November 16, 2024
Edit: company refused to offer a replacement or fix the unit. Machine was 6 months old. So they don’t even have a one year warranty on this product? They offered us a 50% refund. This ice maker is way too costly to not even last a year. Will definitely chose a better, reputable brand next time around.Original:When this ice machine worked, it was pretty good. Nice nugget ice. Made fairly quickly.However, wish I could say more positive about it. We liked it a lot, but after just over 6 months it started making a LOUD humming noise. So loud, it could be heard in the next room with the door closed, and with the a/c on.After reaching out to support, hoping there was some sort of support seeing as we haven’t even had the product a year, they asked us to send a video & tried to say the noise was of normal volume & would only offer us 50% off a new unit…. Not sure I want a new unit if it only has a 6 month life span & no warranty or support.
M&Ms
Reviewed in the United States on August 11, 2023
Perfect nugget ice, easy maintenance, set up is simple. Love the self cleaning option. The machine is much smaller than I thought it would be, however I am not disappointed because it doesn’t take up much counter space and has a sleek look. The only downfall would be that you kinda have to babysit the machine during ice making. This is not an issue for me as I am home 99% of the time. This is not a machine that you could leave running while not home. Ice basket needs to be dumped as soon as it is full, make sure to tip it before transferring ice to the bags as there is water because the ice melts some. It also needs water added after about a full basket load or you can add when it runs out, the machine stops running and indicates with red display when water is empty or when the ice in the basket needs to be pushed to the side or spread out. When I am making ice, I spread the ice out or push the ice over to the opposite side once it begins accumulating in the basket and then drain excess water, dump into the bag and immediately transfer to my freezer. Since the nuggets are still wet, the ice does stick together once frozen solid in the bag. I just bang the bag when I need ice and the nuggets break apart individually pretty easily. The nuggets are perfect for people that enjoy eating ice, they aren’t solid hard like bullet ice or ice cubes. The nuggets are comparable to Sonic and Zaxby’s which is exactly what I wanted. I appreciate that a few ice bags are included as well. No regrets with this purchase and saving me $$$ by not needing to purchase bags of ice from the store. Wonderful investment for ice lovers.
Karen Rebolledo
Reviewed in Mexico on November 29, 2023
Es un producto muy fácil de usar y muy práctico
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