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Reviewed in the United States on March 3, 2025
I would like to return this product. I constantly sets off false alarms; very difficult to turn off and/or reset; chirps for no reason; keeps dropping a strong wi-fi signal. When I purchased this item I was led to believe that I had two (2) months to return it. I would rate this product as a one-half star at most. In stronger words this item is junk!!!!!!
Misty
Reviewed in the United States on January 16, 2025
Tonight proved how well this thing works. The sensor never sets off when the pumps are running. Tonight it went off at 11:00pm. I don’t see anything so I go out and finally see a drowned rat. It went off for a rat. That is impressive. Especially considering when the pool cycles and the waterfalls and skimmer run it never sets off. How it knew there was an animal is beyond me. But it sure is amazing. (I did try to save the rat, it was too late). A
DB
Reviewed in the United Kingdom on September 14, 2024
We used the bcone for a few days before it started turning on by itself, even when the home device and app were off. After numerous false alarms, we contacted the seller through Amazon and their website but did not receive any response.On several occasions, it took us over an hour to turn the device off (while the loud alarm goes on ). Eventually, we opened it to remove the batteries and found water inside.We missed the return deadline by three days, and now the seller is not responding to our warranty claims or requests for repair or replacement of the pool unit.Considering the price of the product, we expected better quality and customer service.Update: customer support replied when contacted via their website and offered refund (subject to us paying for the return postage).
GGRey
Reviewed in the United States on August 17, 2024
Took me awhile to get this set up, as far as the phone app, etc. But once I figured it out, it was easy to operate. I do have a large pool so I will need to get a second unit at some point to cover all areas. But so far it has worked great. Different sensitivity settings make it nice. Also the unit you install inside your home has a very LOUD alarm, so you will definitely hear it across the house, which is great if it goes off. If your pool is an odd shape of has curves, etc., you will probably be better with 2 units. I highly recommend this product.
John
Reviewed in the United States on August 14, 2024
So far we really enjoy the alarm. It works well! There’s some glitches with shutting it off via phone app and also on the machine but all in all a great purchase for those with a pool.
Alejandro U. García G.
Reviewed in Mexico on May 1, 2024
Son un excelente accesorio para la alberca, indispensable en cualquier lugar donde haya niños.
Heather C Harber
Reviewed in Canada on July 9, 2023
When I spoke to someone on Friday afternoon, they said I would receive a response by Sunday at the latest. When I woke up Sunday, there was an email from Yuval at Lifebuoy and after following his simple instructions the problem was resolved. Excellent service and an excellent product!!
ian
Reviewed in the United States on May 8, 2023
Man this device is really promising. Unfortunately it feels very beta right now- as most of my issues are with the app and the ability to properly silence alarms and notifications. This is unfortunate since it's priced with a "peace of mind" premium for a very unpolished product.I have been testing for about a week now to find the right sensitivity settings. When the alarm sounds, swiping from the app rarely works. I usually have to swipe 6 or 7 times as it keeps popping up. Normally, this never mutes the alarm. When it does, it usually only mutes inside while the buoy alarm continues to sound and annoy my neighbors.To silence the buoy, I have to open the app which is usually stuck spinning for several minutes, and when it finally stops, click the "off" button. Sometimes it never stops spinning and I must force close the app, clear the cache, re-open, and turn it off. Meanwhile the alarm is sounding outside the entire time.Also, when turning it off from the app, I will get a notification usually 10 minutes later to let me know it has been changed to "off" or "swim". For my wife and I- this means there's a considerable delay if one of us turns off the app or if it turns itself off for some reason before we are notified.While this is annoying, my other issue is the most concerning- and that is the sensitivity settings. They seem very inconsistent. A product like this requires significant trust and repeatable results to earn that trust.In my testing with several kids over several days, we've had them "fall" in with minimal splashing, flailing, and just normal swimming. What does and doesn't trigger the alarm seems very odd and inconsistent. Sometimes it will go off and sometimes it won't. Yesterday my daughter was playing 5 feet from it and it wouldn't trigger, while this morning I grabbed a water sample on the other side of the pool and it went off.I think this device has a lot of potential. Unfortunately in it's current state, muting the alarm is moderately annoying, and trusting the alarm to go off consistently is impossible. You're basically dropping $500 and hoping it works that one time you need it to- but knowing it probably won't.The most frustrating part of all of this is the Bcone has a higher price tag than the lifebuoy- all because of the wifi connectivity - which is actually currently useless in this device because you have to work so hard to silence it remotely.I'll hold on to mine until the end of the return period and if any changes are made to show they're listening, I'll keep it and update my review. If not, I'll return it until they're resolved.Given it's been available for over a year and a half and still has basic issues with notifications, I'm not holding my breath.
Francesco _PA
Reviewed in Italy on May 16, 2023
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Pilar
Reviewed in Spain on March 22, 2023
Detecta cualquier incidencia que ocurra en la piscina, muy importante para el niño pequeño. El servicio técnico nos ha respondido muy rápido y atento a una demanda sobre las baterías.
Andrew P.
Reviewed in the United States on February 22, 2023
This does exactly what it says. Buy it right now. Finally a pool product that brings pools to the 2023 era of must have products like the iphone/pixel or apple watch, etc. Package, design, app, implementation, customer service all tops.Beacon sits in the pool (attached however you'd like, we have it stuck via included 3M tape to waterline tile in the middle of the pool) and detects wave movement. If the 3 year old goes in the pool it senses it immediately (1+ seconds). The app helps you to determine best placement (not next to skimmer or infloor cleaning jets).Beacon connects wirelessly (bluetooth i think) to a receiver which looks like a modern thermostat. Beacon uses batteries which appear to last for months. Receiver is mounted on indoor wall. Must be within 100 feet of beacon. Ours is about 40 feet on a wall that has a window overlooking pool.Receiver has various functions but it is essentially a giant alarm (same siren as fire/carbon monoxide detector). When beacon senses movement in pool which means someone has walked/fallen in, the receiver sounds the alarm very loudly and also sends notification to your phone via the app. It is near instantaneous (probably 1+ second delay). The notification on your phone happens anywhere you are as long as you have cell service.The receiver has buttons which can control the beacon. Off, on or swim mode (doesn't sound the alarm but when waves stop turns itself back to the on position automatically). We don't use any buttons on the receiver because the app has all the functionality. The receiver plugs in or has a battery that recharges via an included cable.The app is super slick. On/Off/Swim mode. Helps you to set up device. Change sensitivity settings (some places are more windy, some pools with infloor systems have a "busier" surface water. Adjust for size of pool, etc. All modern. Firmware updates have been pushed through. Shows you if receiver has good signal. Can set "quiet times" where alarm will not be active. Shows history. Various other set up options.Customer service is via email and response time is I am impressed. I have a new(ish) pool and the contractor installed iaqualink from zodiac which is an all encompassing wireless pool control system (pumps, heat, infloor, lights, etc) that you control from anywhere. It is terrible. The app is super outdated, not slick, need to be a computer expert to reprogram even simple functions which negates its utility and therefore its mostly useless (and very expensive). Feels like it was designed 20 years ago. This is not what lifebuoy is. Lifebuoy app, beacon, receiver and controls are all what you might expect apple or google to have designed. Wish they made a product to replace iaqualink.
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