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Your cart is empty.4.5 out of 5 stars
- #403,907 in Home & Kitchen (See Top 100 in Home & Kitchen)
- #107 in Electric Fireplaces
Chris Masi
Reviewed in the United States on January 8, 2025
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Lady T
Reviewed in the United States on April 15, 2024
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Meri Shopper
Reviewed in the United States on March 4, 2023
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D ingram
Reviewed in the United States on March 22, 2023
I ordered this heater for my guest bedroom. We were stripping wallpaper and updating the room at the time so when it arrived, it sat in my Florida room unopened for about a month. When the room was finished and I put it together , I discovered (after putting the entire unit together) that there was no remote control. I contacted the manufacturer through Amazon and Marcia responded to my inquiry. She was amazing! She completely understood my situation and immediately verified my mailing address and said a remote would be on the way. She sent confirmation of the shipment with the tracking number. I received the remote; which makes the experience of using this fireplace heater even better! And Marcia even followed up with me after to make sure all was well and that I was satisfied.I know this review should be about the product, which I will get to 😉, but I had to mention the excellent customer service that this company provides. I am so impressed with the ease of the entire process, that as long as this heater keeps doing it’s job, I will buy more of this brand knowing how well they treat their customers.The heater itself is lovely to look at. I bought it for my guest room, but quickly moved it to my living room after noticing how nice and relaxing it is to watch the “fire”. I have a gas fireplace so I just set this heater in front of it on the hearth and it’s very nice.Putting the heater together was a chore for me. I’m usually really good at assembling items when the instructions are clear. These instructions were lacking so it took quite awhile before I got it assembled; but did it none the less! Better illustration would have been ideal.The heater cuts off when it reaches the desired temp and then kicks back on when the room temp drops. The fire continues to glow even when the blower pauses. The timer works great. I am enjoying being able to change the colors of the flames and logs depending on the mood I’m in.I bought this heater as a supplemental heat source because gas heat has become so expensive. It works great for this purpose. I’m enjoying all the bells and whistles on it, but the most important part to me was having a numerical thermostat that I could control. I set this several degrees higher than my ideal room temp and it works well. If you were to put your hand near the area where the heat comes out, it’s quite warm. This fireplace shouldn’t be in reach of small children either as the bottom of the front glass does get quite hot when the heater is running. I am happy with every aspect of this heater and highly recommend it.
Asali
Reviewed in Mexico on November 11, 2022
Es sencillo instalarla, es de muy buena calidad y funciona correctamente
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