Arrived just in time for a big snowstorm - I was able to clear off my roof in half the time it used to take with my old roof rake, and I didn't have to worry about scraping up my shingles. Wish I had known about this a decade ago.The ONLY thing I would mention is be aware that the snow will slide right toward you, and if you're not aware of that you can get a face full (or two) of snow! Solid build - sturdy poles/handle. Awesome product.

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This arrived two days before we got 15 inches of fluffy snow--perfect timing. The instructions are a little vague, but there isn't really much assembly that's required. You could figure it out without instructions. It works great. The snow comes sheeting off the roof, just like in all the videos online. But the head of the device is not exactly light. Put that on the end of a somewhat flexible pole that's 24 feet long and it can be difficult to manage. The key is holding the end of the pole high enough so that the pole clears the gutter. If it doesn't, the cutting head won't be making good contact with the roof and won't clear the snow well. Maneuvering the head is not so bad as long as you can be holding the pole at chest height. If you have to raise the pole to head height or higher in order to clear the gutter and get the cutter head to make good contact with the roof, maneuvering this thing is hard work. I have a shoulder injury. If this last snow had not been light and fluffy, Im not sure if I could have used this. Still trying to decide if I should keep it.

I ordered the Roof Razor just before a major snow storm earlier this year, but I ended up using it in the aftermath of the 2022 blizzard that impacted the Buffalo area over the Christmas holiday. When I ordered it I had high hopes. The videos I saw convinced me to order, but it still seemed somewhat gimmicky and a little too good to be true for me to fully believe. Let me just say that using is believing! The Roof Razor cleared my roof like a boss. We had some snow, then rain on the snow then all that then froze during the blizzard with single digit temperatures and got buried under even more snow. The roof razor was able to cut through all of it.Pros:* The aluminum construction of the poles and head helps kept the weight down, while still providing strength to cut through heavy snow.* Easy to assemble. The head required just a little initial assembly to fasten onto the first pole, then the other poles just clip into place. The slide section rolls up on the head and the pole sections are a manageable length for easy storage.* The wheels worked great to keep the business end of the head near the shingles to give a close shave and get almost all the snow off without damaging the shingles.* The slide worked exactly as in the videos. Chunks of snow just slid right down and off of the roof.Things I learned during my first use:* Make a note of where vents are located on your roof so that you can avoid running into them when they are buried by snow.* If you have heavy or icy snow be ready for a good upper body workout.* When you start out you'll be working closer to the roof and then backing up as you push more length of pole up the roof. When working near the slide watch out for the snow coming down or you'll end up with a face full of it :D* Start out with just some of the poles connected together. For my roof I found that having all the poles except for the last one connected together worked well to get started. Then I added the last pole as needed while the head is resting on the roof.* Depending on how much snow is up there it can take some work to get the head moved over to the next section of roof. What I found worked well is to not worry about getting it to the gutter line at first. Just try and walk and lift it over onto the next section of snow, then with it resting on top of the snow walk it backwards slowly until you get near the edge and it will start slipping down, then push it forward to stop it from slipping and the head start digging into the snow.* The poles are aluminum. Aluminum is strong and light, but is also a really good conductor of heat so wear warm gloves!* If you have drifted snow that is above the cutting head watch out for icy chunks of snow trying to ride down the pole. If a big heavy chunk rides down the pole rather than the slide a section of pole could bend. Either get the drift cutter attachment so that drifts get cut in half and won't ride down the pole. What I leared is that when you see a chunk starting down the pole quickly lower the pole to the ground so that the snow gets to the ground as quickly as possible rather than it riding out towards you will all the weight on the pole. This only happened to me once, but once was enough.* The after sales support is awesome and they are sending me a replacement pole. I'm going to order the drift cutter for next time as well.