After researching electric fireplace inserts for months we thought this one had the most “realistic” flame and the overall appearance looked like a natural fireplace.The unit fit perfectly in our antique mantel (the size was the 25 63/64 x 23 3/16). It is literally plug and play. We are very pleased with the hot ember effect underneath the logs and the flames do not appear to be rolling on a flat movie screen like other units we saw. The heating element makes our 14x14 bedroom a little more warmer after being on for a while (although we did not buy it for this feature). We like how the controls are hidden and the heating feature does not stay lit on the front panel. The remote is simple to work and a bonus to have. The glass does not get hot and the firebox looks similar to our wood-burning fireplace. The sound effects are a cute feature but for me, the popping is too frequent and sounds a little like corn kernels hitting a tin pot. I would prefer only a crackling sound but my husband likes the sound effects. I just lower the sound and the tin popping is less noticeable.There are two things that would make this unit perfect:1. I wish it had was a timer so you could turn it on at night and fall asleep without waking up to turn it off.2. I wish the flame would be more bright white/yellow in color to closely mimic the flame that our wood-burning fireplace has. The color is too orange/red for my taste but it does have some yellow flickers (a blue flicker can also be added if you like that effect).Overall, we feel the price was not too excessive and we like it so much, we would most likely get another one for our family room someday.

We thought about this purchase for a couple of winters in a row before finally going for it, and now, I wish we hadn't waited a second! It makes the whole living area so much nicer. It looks great on and off. Love the cracking sound (6 sound options). It just feels so cozy! Super easy to install, I did it myself in under an hour. The trim is supposed to be attached to the wall, but my mantel wall is stone, so I couldn't drill in screws. But the trim attaches to the fireplace itself and sits perfectly up against the wall, so it doesn't seem necessary to screw it to the wall. The heater feels great. And everything is so easily controlled with the remote. I appreciate the quality and beauty of this fireplace and would highly recommend it.

After a thorough search we discovered this PuraFlame Western Electric Fireplace Insert which very closely matched the dimensions of our existing Fireplace surround. The fireplace insert was easily inserted into the space and with a few cosmetic tweaks looks and fits perfect. The workings are great, it's fairly quiet and delivers better heating than the insert that was initially purchased over 20 years ago.

Ordering an electric fireplace online sight unseen was pretty risky.... ordering TWO of them seemed even more crazy. We wanted these in place, along with some new furniture, before Thanksgiving, so we bit the bullet and ordered them.We are extremely happy with the new fireplace(s) and in fact they have exceeded our expectations! They arrived quickly and were well packaged. In fact, the trim piece (shipped separately) was packaged so well, I would say it was overkill!We bought these primarily for look and ambiance and the fireplace looks even better than we expected! The log set and flames are quite realistic - despite the obvious that it's not a real wood-burning fireplace. These fireplaces have added a wonderful finish to both our family and living rooms.We had no expectation that these would provide any significant heat. The documentation and reviews also never claimed these fireplaces would provide anything more than supplemental heat. The family room is a bit over 400 sqft and the living room about 300 sqft. In addition to the ambiance, we were just hoping to take the chill out of the air and had no expectation these would "heat the house." And of course they don't.However, they provide much more heat that we expected! In fact, enough heat is produced in the front of the house that we have not yet turned on our gas furnace. Granted, we're in No. California and of course do not have extreme weather - although just this morning the outside temps were in the mid 30's. Our house is 65 yrs old and if we don't run the heater in the winter, the inside temp will drop below 60. We're comfortable at 66deg, but colder than that we typically would be running the heater.Of course our house, it's layout, insulation, etc. is different and so I wouldn't go by our results because your situation will be different. But for us, again, the heat output far exceeded our expectations. For example, since we installed, the temp inside several times has been as low as 59 deg. The house thermostat for the furnace is about 15ft from the livingroom fireplace and 20 or more from the family room fireplace. These two fireplaces together have been raising the inside temp to 66-68 degrees. Yes, it takes a couple of hours to reach, but we are so pleased that there is enough heat to indeed, take the chill off.We're giving this a 5 star rating because we are so happy with not only the looks, but the heat performance as well. In all fairness, there are some quirks that others may want to know.The flame feature set is just 3 settings. Fine by us as we're not interested in purple or blue flames.... :-) The "cracking" sound is really just a novelty and nothing we'll ever turn on. And just 2, non-adjustable heat settings. The remote is simple and we love the flame and log set as is and so no need for 8 differrent colors...Lastly, the big elephant in the room is the cost of electricity. We've only been running these less than a month and I fully expect our electric bill to go UP. How much? No idea yet. What I do know is that we've yet to run the old, gas furnace that also chews up electricity from the large blower. So we'll see if there's any cost savings. I kinda doubt it. But we didn't get these to replace central heating.Overall, we are so very pleased with our purchase!

It was a great solution to an older fireplace that could be used for real wood anymore and much simpler and less expensive than a gas fireplace. There is sufficient heat for our needs on the low setting

The electric insert was easy to install and finished product has realistic appearance. Various settings and sounds affects are a nice touch.

It's really quite nice for an electric fireplace. My only complaint is that the heater could be more powerful. Their service was excellent when I had a question.It is very easily to instal and the brick background while looking at first very artificial actually looks quite nice when the fireplace is on.I would buy it again!

I was getting my home ready for winter here in Canada. I had replaced a wall heater, and ordered a part I needed for my bowler but there was one thing missing. My electric heater fire place in my living room had stopped working. This was is great not only dose it look awesome, has several different flame settings but it also has ambient sound! That's right you can select the fire crackling sound you want it to have. The built in heater I have not had the chance to really try it out yet. Winters here get very cold, and all I'm expecting it to do is give me one more source of heat to my living, and dinning area. It was also packaged very well. I literally only installed it last night but it looks awesome!

So incredibly happy with this insert! I’ve had a non-functioning wood burning fireplace for 7 years and finally decided to go electric. I had previously purchased one on Wayfair and when it arrived I just absolutely hated it. The flame looked fake, it was so orange and cheap looking. I returned it and promptly ordered this one instead. Could not believe how amazing it is for the price! The flames look as real as they can get for an electric fireplace and the unit itself is solid and great looking. I’ve been running it every night since I got it and so happy with it! The crackling sounds are a nice bonus but a bit fake sounding on their own. But with the tv or music going it is the perfect compliment. Would highly recommend this unit - absolutely no complaints!