Sttonk
Reviewed in the United States on February 5, 2025
Awning looks great! Installation was a breeze.
Sttonk
Reviewed in the United States on February 5, 2025
Awning looks great! Installation was a breeze.
floyd pice
Reviewed in the United States on June 22, 2024
Final review after install.Still not able to give 5 Stars, 4 Stars best I can give and that is for poor instructions for install.But, everything else from the material and how it is built is to the tech/help is a 5 star.My suggestion is when you buy and receive your canopy, before you start install, ready instructions three and four times and find each piece and how it goes together/with other parts. There will be missing details but an email, like I did, to the manufacturer asking exact questions “how to”, “where it is set to” etc. will get you through it. “Put it all together” on the ground so you can see it all. Obviously you can put it together on the ground but you can enough to see most of the “where does” and “how does” questions.Good luckGiving this item a three star at the offset because of the three items listed below, not major or cannot be overcome, just should be easier for consumer. Working on installing, seems to be going well. Possibly update when complete. Three things the manufacturer could do is provide more/better details. The spacing of hangers (had to contact to find out - response from them were A-1!!!). What else would be helpful (I had to figure) what the height of the top of the canopy bracket is from a fixed point, like from bolt hole in bracket. Told how much space above the canopy is needed, just not where the hanger with bracket would be to keep that distance. Lastly, could have made a note on the main instruction page/picture sequence that there was roller assembly that needs to be installed before joining main tubing, the assembly is in a separate bag/envelope with those instructions.
floyd pice
Reviewed in the United States on June 22, 2024
Final review after install.Still not able to give 5 Stars, 4 Stars best I can give and that is for poor instructions for install.But, everything else from the material and how it is built is to the tech/help is a 5 star.My suggestion is when you buy and receive your canopy, before you start install, ready instructions three and four times and find each piece and how it goes together/with other parts. There will be missing details but an email, like I did, to the manufacturer asking exact questions “how to”, “where it is set to” etc. will get you through it. “Put it all together” on the ground so you can see it all. Obviously you can put it together on the ground but you can enough to see most of the “where does” and “how does” questions.Good luckGiving this item a three star at the offset because of the three items listed below, not major or cannot be overcome, just should be easier for consumer. Working on installing, seems to be going well. Possibly update when complete. Three things the manufacturer could do is provide more/better details. The spacing of hangers (had to contact to find out - response from them were A-1!!!). What else would be helpful (I had to figure) what the height of the top of the canopy bracket is from a fixed point, like from bolt hole in bracket. Told how much space above the canopy is needed, just not where the hanger with bracket would be to keep that distance. Lastly, could have made a note on the main instruction page/picture sequence that there was roller assembly that needs to be installed before joining main tubing, the assembly is in a separate bag/envelope with those instructions.
Melvin Sanofsky
Reviewed in the United States on December 15, 2023
Be sure to watch the installation video at least once before attempting to install this awning. The instructions that came with mine followed the video very close.This is not an install for someone without some mechanical knowledge to do.Very pleased with the quality and ease of installation.4/5/2024 awning has been up for about 6 months now and I am very pleased with the operation and looks of the awning. Don’t forget to roll her up when you leave the premises. When extended it is very susceptible to wind damage. Other than that I have had no problems with the product.Again I stress; watch the video at least once before attempting the installation.10/21/24Been up for almost a year now; been through 2 hurricanes; Helene and Milton, no structural damage, the only problem I had was the valance was whipped by the winds and frayed on the edges. Tried to contact Mcombo by phone # on instructions, but to no avail; I wanted to purchase another valance to replace the frayed one. I’ll just repair it myself.But the awning has performed as it should. I’m very happy with the product, not so with customer service.
Melvin Sanofsky
Reviewed in the United States on December 15, 2023
Be sure to watch the installation video at least once before attempting to install this awning. The instructions that came with mine followed the video very close.This is not an install for someone without some mechanical knowledge to do.Very pleased with the quality and ease of installation.4/5/2024 awning has been up for about 6 months now and I am very pleased with the operation and looks of the awning. Don’t forget to roll her up when you leave the premises. When extended it is very susceptible to wind damage. Other than that I have had no problems with the product.Again I stress; watch the video at least once before attempting the installation.10/21/24Been up for almost a year now; been through 2 hurricanes; Helene and Milton, no structural damage, the only problem I had was the valance was whipped by the winds and frayed on the edges. Tried to contact Mcombo by phone # on instructions, but to no avail; I wanted to purchase another valance to replace the frayed one. I’ll just repair it myself.But the awning has performed as it should. I’m very happy with the product, not so with customer service.
Skarah007
Reviewed in the United States on April 6, 2023
You get what you pay for. It was a pain in the butt to assemble, but once it was together and put up (def need 2-3 people to install it as it is heavy and awkward), this was a solid investment the first summer we had it. Unfortunately, the first of (2) plastic clips that hold the stabilizing arms in place when the canopy is rolled were no match for the TX summer and broke off about the end of summer -- leaving the arm extended even when the canopy is rolled up. We had issues with the plastic end caps popping off -- causing the arms to become dislodged from the metal bar at the end of the canopy -- a major pain to get back in while balancing on a ladder. Again, plastic pieces where metal ones c/would likely prevent the problems. We also have had issues with the canopy rolling up inconsistently -- which puts pressure on the end cap, causing them to pop off -- and in trying to pull it back into place the material, weakened by the TX heat, has now ripped. So, it's officially bound for the landfill unless I can get replacement parts. Considering the unit is only $250 and others are a lot more, I guess it's a situation of Get What You Pay For. Just know that if you live in a hotter place like TX, it's not likely to last longer than a summer or two and you'll need to be mindful when rolling it up that it's not putting undue pressure on the end caps. I'm disappointed in the product, but the service in trying to get replacement parts has been the worst part of the experience. First, they said they would send replacement parts, no problem, and even sent a parts list. However, it has been 2 weeks and after several exchanges, the company now says that the NINETY DAY (90) Warranty period expired, so I would need to BUY the replacement parts -- no mention of how much or when I would get them. Absolute joke. CAVEAT EMPTOR!!!
Skarah007
Reviewed in the United States on April 6, 2023
You get what you pay for. It was a pain in the butt to assemble, but once it was together and put up (def need 2-3 people to install it as it is heavy and awkward), this was a solid investment the first summer we had it. Unfortunately, the first of (2) plastic clips that hold the stabilizing arms in place when the canopy is rolled were no match for the TX summer and broke off about the end of summer -- leaving the arm extended even when the canopy is rolled up. We had issues with the plastic end caps popping off -- causing the arms to become dislodged from the metal bar at the end of the canopy -- a major pain to get back in while balancing on a ladder. Again, plastic pieces where metal ones c/would likely prevent the problems. We also have had issues with the canopy rolling up inconsistently -- which puts pressure on the end cap, causing them to pop off -- and in trying to pull it back into place the material, weakened by the TX heat, has now ripped. So, it's officially bound for the landfill unless I can get replacement parts. Considering the unit is only $250 and others are a lot more, I guess it's a situation of Get What You Pay For. Just know that if you live in a hotter place like TX, it's not likely to last longer than a summer or two and you'll need to be mindful when rolling it up that it's not putting undue pressure on the end caps. I'm disappointed in the product, but the service in trying to get replacement parts has been the worst part of the experience. First, they said they would send replacement parts, no problem, and even sent a parts list. However, it has been 2 weeks and after several exchanges, the company now says that the NINETY DAY (90) Warranty period expired, so I would need to BUY the replacement parts -- no mention of how much or when I would get them. Absolute joke. CAVEAT EMPTOR!!!