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Reviewed in the United Kingdom on February 8, 2025
Bought it May 2023 and now buying the newer version for the other bathroom. You may need the extra/optional adapter if in the UK but they had really good customer service and a free hose adapter was sent within a few days last time.Will amend review if anything has changed. Really easy to install but it will also depend on your own bathroom layout in rgds to how much rubber and/or metal hose is required (cold/hot water). No leaks, works and no issues so far in 9 months.
Tomislav
Reviewed in Germany on February 14, 2024
Ich habe den LUXE Bidet NEO 320 kürzlich erworben und möchte meine Erfahrungen teilen. Zunächst einmal möchte ich betonen, dass dieses Bidet eine fantastische Ergänzung für jedes Badezimmer ist. Die Funktionen sind erstklassig, und die Möglichkeit, zwischen Warm- und Kaltwasser zu wählen, bietet eine flexible Nutzung.Allerdings möchte ich darauf hinweisen, dass dieses Produkt primär für den amerikanischen Markt entwickelt wurde. Als ich versuchte, es an meine deutsche Toilette anzuschließen, stellte ich fest, dass einige Teile nicht kompatibel waren. Da deutsche Toiletten normalerweise in der Wand montiert sind und keinen externen Wasseranschluss haben, war ich gezwungen, das Bidet an mein Waschbecken anzuschließen. Dies erforderte zusätzliche Anpassungen und den Kauf von separaten Teilen.Ein weiterer Punkt, den ich beachten möchte, betrifft den Warmwasserschlauch. Da er nicht den deutschen Standards entspricht, empfehle ich, einen deutschen Normalanschluss zu kaufen und den Schlauch auszutauschen, um sicherzustellen, dass alles reibungslos funktioniert.Trotz dieser Anpassungen bin ich mit der Leistung des Bidets sehr zufrieden. Es ist einfach zu installieren und bietet eine gründliche Reinigung. Die selbstreinigenden Funktionen tragen auch zur Benutzerfreundlichkeit bei.Insgesamt würde ich das LUXE Bidet NEO 320 empfehlen, jedoch mit der Einschränkung, dass potenzielle Käufer die Kompatibilität mit deutschen Toiletten berücksichtigen und möglicherweise zusätzliche Teile erwerben müssen.
Antonio
Reviewed in Spain on April 25, 2024
trae un flexo y 2 T una para el agua caliente y otra para la fría ,fui a varias ferreterias para ver si se podia adaptar la t del agua caliente pero es una medida que no es estándar en españa como 3/8 1/2 1/4 y no se pudo poner y en el agua fría no se si la t se puede poner pero si quieres poner un flexo mas largo no entra bien en el bidé la medida de 1/4 que es la mas parecida.como digo en españa no se encuentran en ferreterías las medidas de esas tuercas
Kopplingarna finns inte att få tag på i sverige
Reviewed in Sweden on April 27, 2023
Kopplingarna går inte få tag på i Sverige och de som följde med passar inte ihop med enhetenFöretagets tog kontakt i efterhand och löste problemen
Alharbi Bashair
Reviewed in Saudi Arabia on January 10, 2021
التي او قطعه الاشتراك بين المواصير احجامها مختلفة عن المستخدم عندنا تي المياة الحارة صغيره وتي المباه الباردة كبير
David Lewis
Reviewed in the United States on December 21, 2014
July 23/2015 update: We moved to a new house. We were so pleased with the Luxe Bidets we had installed in our previous house we left them installed thinking they would help sell the house. This means I am installing 3 of these units in our new house. I put one in last night. Two problems came up, both of which I had solved before. I think Luxe needs to do something about them, or at least, customers should understand they are likely to face these problems and they should have solutions on hand.The rubber washer that goes with the metal fitting that allows you to draw water from the hot water supply is not thick enough. The metal fitting that Luxe supplies has too much thread to fit properly onto many of the standard stop valves that have been used for decades here in the Pacific Northwest. The Luxe supplied fitting can only screw on so far because it has more threads than the stop valves it is fitting onto and the rubber washer isn't thick enough to take up the remaining space. It leaks. I found that a 1/2" diameter cone washer was available that did the job, but it took a trip to several stores to find it. Luxe should supply a thicker washer. The cost to them would be insignificant. There may be stop valves that have enough threads to enable the Luxe supplied washer to work, but I measured the ones available here at several stores and there aren't any here.The second problem,was far more serious. At least with the rubber washer problem you are aware it is leaking right away. The second thing is, the plastic fitting that enables a cold water supply line to go from the bottom of the toilet tank to the Luxe bidet is unreliable. I remembered having trouble with one of these previously, but enough time had gone by that I somehow believed I might try using it on this install. I carefully installed it and it did not leak at first. I checked several hours later just before going to bed and there were still no leaks. However, in the morning, there was water all over the bathroom floor. Perhaps water pressure in the system in this city is slightly higher in the early morning. No one had disturbed the fitting to cause it to fail. I'm going to try the KES K1018 metal fitting available here on Amazon as a replacement. Luxe should solve this problem by supplying a better fitting.I'm still very happy with their bidets. We're looking forward to having them in all three bathrooms in our new (to us) home.My previous review continues unedited from this point:We have been very pleased with this attachment, so much so that after only a few weeks of use, we were going to order a second one. Just as I was about to order,My wife and I have never used a bidet before but we have considered getting one at times in the past. I didn't install one because I thought it meant expanding the size of the bathroom, opening up the walls to add new plumbing and crawling under the floor to put in a drain. A job that size is easy to put off.I didn't know I could just buy an attachment and add a usable bidet function to a toilet.My wife had noticed this Luxe unit on Amazon and drew my attention to it. I read a few reviews, considered the low price, and ordered one right away. I dropped everything and installed it the day it arrived. It seems there was a bit of a pent up demand here for this.Luxe includes enough parts that it looked like the installation wouldn't require a trip to the hardware store. It turned out I had to go out to buy a hose. I don't hold this against Luxe. This is a 45 year old house. If they didn't include any fittings this would still seem like a good deal.However, when I install one of these in future, I won't be using the plastic 3 way fitting Luxe supplies so that the cold water toilet supply can also supply cold water to the bidet. The included fitting seems alarmingly flimsy. After I installed it, if I shifted the position of the hose leading from it it would leak. The leak stopped when I arranged the hoses so there was no strain on the fitting. No water has leaked in the weeks I've used the appliance since then. But I have a vivid imagination, and I don't like the thought of one day seeing a pool of water on my house floor. I would have preferred that Luxe supplied a better fitting for this, if they were going to supply one at all. I like using fittings that inspire confidence. We're moving soon and taking this bidet with us to a newer house so I will address this problem then. I would get a metal 3 way that doesn't have a tap to restrict the flow. It seems that some people think they want to be able to restrict the flow of water to their Luxe bidets. The controls are so easy to use I see no need.We were both delighted once we started using this device. I like using it with warm water but my wife says she doesn't need to wait for the water to warm up - cold is fine.I had a few inital doubts. I wondered about the fact that because the toilet seat ends up raised a bit at the back to accommodate the unit, I might need to install spacers at the front of the seat. I wondered if the control suspended out there on its plastic arm would stand the test of time. I also needed a few uses to get used to being washed this often. But as time goes by, I've found that all my concerns have disappeared. I didn't need front spacers for the seat. My tissues quickly got used to being washed with this device. The Luxe controls feel fine once you use them a few times.For less than $100, we have a bidet that does a great job. It doesn't require any extra floor space. I didn't need to enlarge the bathroom, open up the walls, or crawl under the floor. It only took a few uses before I was completely comfortable using it. And it works delightfully well. When I use a toilet somewhere else now, I wish there was a bidet nearby.The main question now is, how did we live without this?
Frilly Pink
Reviewed in the United States on November 26, 2014
When the idea of getting a Bidet was first presented to me, I was a bit unsure of whether or not I wanted to venture into territory like this. I have been doing the same thing for nearly 50 years and the thought of doing things differently now was kind of like the '3 seashells' running joke in the movie 'Demolition Man'. The overall cleanliness and health benefits seemed like a good thing and all of the positive reviews I had read finally pushed me to try something new. So about 5 years ago I searched on Amazon and found an inexpensive 'starter' Bidet from Luxe. It was the basic model, nothing fancy, just enough to get the job done and would be a quick refund if I just couldn't bring myself to use it.The installation was very easy and for being the basic model it didn't look so bad either. After looking at it for a few days, not being able to bring myself to use it a few times, the time finally came to give it a try. Not being sure of the controls yet, I unfortunately gave myself a surprise, kind of like being on the top of an ice cold water fountain. However, once I started to use my Luxe and got used to the controls I started to wonder why I did not do this many years earlier. Prior to this I had only felt this clean and fresh after taking a shower and no matter how soft or quilted the toilet paper was it never came close to feeling like this. After a short while, if at any point I needed to be away from my Luxe and use toilet paper like 'regular people', it was like using sandpaper and not something I ever wanted to do again.Now fast forward 5 years, my old basic model finally stopped working. When I first installed it I remember thinking that it was completely plastic and only costing $39 (or something like that), so I was honestly not expecting it to last more than a year or two. Now seeing how long this basic model actually lasted and knowing the quality of Luxe products, when my old one stopped working I didn't hesitate to go right back to them and see what they had available. I was literally on Amazon searching for a new unit within 10 minutes of realizing there was nothing I could do to save my bathroom best friend.There were a few more units from other companies now on Amazon, but I was no longer willing to take this decision lightly and risk a lesser quality unit. I knew what Luxe could do and I was curious to see how they had progressed over the last 5 years. They had a similar basic model available, but this time around, knowing what I know now, I decided to step it up a bit and get the Neo 320 (Elite Series). I chose this model for a number of reasons, the hot and cold water make a huge difference since I can now adjust the temperature and not have to worry about the early morning 'wake up call' of the purely cold water system. One tip, just run the cleaning cycle for a few seconds before using it to clear the cold water out of the tubes and get a nice mixture of warm water. The second thing I liked about this unit is the metal-ceramic core valves since I am pretty sure my old unit's plastic valves were what failed since there was no visible damage. The third reason was simply because I liked the idea of it being the 'Elite' series. If you are a fan of the TV show Frasier and have seen the episode 'DoorJam' you will get a sense of what I mean.So, I now had my new Luxe Neo 320 ordered and dreaded the wait, even though I have prime shipping, 2 days is like an eternity and once you get used to something like this you cannot go back. I would do anything and everything in my power to get home if the need arose anytime throughout the day, so being in my home and unable to use it was torture. In the meantime I kept playing with the controls on my old unit hoping and praying for just one more time, just a splash...anything, unfortunately nothing. The idea of having to go back to what now seemed like a barbaric process upset me and scared me. I cancelled all of my plans for the next few days, unwilling to face the world.The unit finally arrived and I already had the tools ready. It took me approx 20 mins, maybe less, to remove the old unit and install the new unit. I swapped out everything with the new parts and did not leave anything from the old unit so there was no shortcut of time there, simply meaning, even if you are installing it for the first time it should be pretty simple to do.The instructions were very simple and straight forward. Once installed I admired how nice the new design looked and how solid everything felt. I took it for a test drive and was very pleased with the operation of the unit and the overall water pressure, which was much better than my previous unit. Being without my Luxe Bidet for the 2 days waiting for the new unit to arrive was not something I ever wanted to do again. My next big decision now was whether or not cancel my upcoming vacation since I cannot bring my Luxe along. The thought of being on a Caribbean cruise in the middle of the ocean that far from my Luxe Bidet has me waking up at night in a cold sweat...All joking aside, this is an extremely solid unit made by an outstanding company and I will have one installed in my home until the end of time. Also, the added benefit of only needing to use toilet paper to dry yourself off, you not only save on that expense, but now without the daily 'sandpaper' use, you can truly claim yours is as smooth as a baby's behind.
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