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Reviewed in Canada on February 25, 2025
Highly recommended! This fan is incredibly quiet and powerful. We do a lot of heavy cooking, and since installing it, there's been no smoke or smell – I'm so happy with my new hood fan! 🤩👍 #Kitchen #Fan #Cooking #HomeImprovement #Upgrade
Aaron
Reviewed in Canada on February 12, 2025
Product came with a couple of dents on the top panel, and the gesture feature was dead on arrival.Edit: Seller got in touch with me surprisingly fast and offered to make it right. 5-stars for good customer service.
Shawn
Reviewed in Canada on February 12, 2025
The hand gesture controls never worked and we were unable to get any response from their customer support. I don't think it really exists. Would advise not to buy. If it comes broken or breaks, it's a heavy piece of junk.Updated the review to 5 stars because the company replied to me only after leaving this bad review.The replacement part arrived in Canada from the east in just 2 days.Wasnt too difficult to replace.Thank you Emma and IKTCH.
abhishek b.
Reviewed in Canada on January 31, 2025
Absolutely 5 star rating specially for the after sales support, the hood looks great after installation and worked great as well, I noticed the gesture sensor not functioning, so contacted the customer support. Emma from customer service who made the experience seamless and hassle free for me had another new unit delivered in no time as a customer satisfaction gesture. I am happy to have chosen this range hood.
Colin M
Reviewed in Canada on September 30, 2024
Oct 10, 2024 - update: since posting this a couple weeks ago, the seller has contacted me to try to rectify the issue with the lights. They have provided a partial refund so that I can purchase a brighter light here on Amazon. Would that set, I am increasing my rating due to the high level of customer service.The product is quite aesthetic and looks good in the kitchen. With that said, there are a couple of features that could definitely use enhancement. The lighting is quite dim, I'm not sure if there is the possibility to change this for a higher wattage lightbulb. I noticed that the light does dim up and down, and even with it on full brightness, it's still quite dim. We use other lights over the stove for cooking now. Additionally, the hence swipe motion only works part of the time. I wouldn't want to rely on it regularly. We're still using the manual fan button. The screws associated with attaching the duct transition, are quite short, we had to make some modification so they could actually catch the steel and secure the gasket. But again all in all the fan is powerful for sure, it looks nice, just a couple tweaks and if anyone knows if there's a light that you can change out, let me know.
dnguyen
Reviewed in the United States on September 25, 2024
Bought it for a newly remodeled kitchen. Was debating between this and the equally beautiful looking IKP02-36, but went with the R in the end.Installation was quite easy as it only requires two screws for the hood and two for the chimney cover which we ended up not needing. Also ditched the adjustable vent hose included with it and used a straight vent pipe for the best airflow and noise level. Suction seems much better than the much more expensive Miele unit it replaced.They also have great customer service too. Emailed them about an issue with the gesture feature not working properly and one of their rep, April got back with a solution in less than 24hr. I'll update this review if anything changes.
JC16
Reviewed in the United States on July 22, 2024
Range hood came in on time, was ok priced and has lots of features. The problem started at install when we noticed one of the chimney pieces had a slight dent in it. We thought no big deal we can replace that piece easily post install. The install was relatively simple and problem free. The hood is pleasing to look at and has a nice light. The fan motor is louder than we prefer but not over the top. The front control is very sensitive and can be annoying if you walk buy and turn it on.I originally had a problem with my order. The company stepped in a solved the problem in a very professional way. My hood is installed and working fine and looking good.
Kris Paris
Reviewed in the United States on December 17, 2024
We had an issue with the hand gesture functionality on the unit, but the customer service team promptly sent a replacement controller part. Installation was straightforward, and the unit now works perfectly.We truly appreciate the quick responses, excellent communication, and overall support throughout the process. The unit itself is fantastic—boasting strong suction power, easy-to-clean filters, and an absolutely stunning design. Thank you for ensuring such a positive experience!
Michelle Williams
Reviewed in the United States on March 16, 2021
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Donald Jones
Reviewed in the United States on April 12, 2021
I'm a former General Contractor so I'm super critical (& yes I know I still need to add two pieces of cabinet trim in my pic) . But here's the lowdown. About 3 weeks ago (3/24/21) I installed a new 20k BTU gas drop-in and needed to nix the downdraft I had. I was not going to buy this hood and planned to move on to a ZLine and pay the extra $ assuming this would be crap. Fortunately (so far) Z-Line was OOS everywhere and I had no choice but to move on and get something installed. So I bought this and thought that if it isn't as advertise I'll return it.So far this hood has been as advertised in all respects. Other than having a goofy name stamped into it (is that some Chinese scrabble version of Kitch??), and a goofy remote that went straight into the drawer, it is as good as some of the "Pro" Hoods I've installed for clients in the past. The stainless gauge is very good and not cheap AT ALL. In my pic there's a bit of streaking but that's the fault of the cleaner I was using not the hood. I was afraid I would find the hand waving business annoying (and yes it can change occasionally if you have a neanderthal forehead and like to rock out while you sauté) but all in all it's actually really nice that you don't have to "hunt & peck" for the speed button. The lights are perfectly ample and (at least with a short run to outside like mine) the fan is plenty good & strong and the noise level is perfectly acceptable even on high. The baffles are nice and to my surprise they don't rattle at all as the fan motor is pretty smooth.All that said I do have concerns about touch/sensor panel longevity. So far unfounded. But future parts availability does concern me in that respect. But all in all a great hood, good quality, looks nice, good functionality, easy install, priced right. If you like the look I don't think you can go wrong here. I'm very happy with my extra $1,000! Thanks ZLine!Over a year now and zero complains. This is mounted over a very high BRU drop in. And it will suck your wig off. All controls still work fine.
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