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Reviewed in the United Kingdom on February 17, 2025
Really great piece of kit. Makes managing my short term let’s a breeze. Highly recommend
Kirk P.
Reviewed in the United States on August 28, 2024
I ordered the Igloo Keybox 3, unfortunately the unit I received was improperly assembled and was missing the battery terminal in one of the battery bays. I called tech support just to give them a heads up the unit I received slipped though their quality control process..They instructed me to follow Amazon's return process and they were very thorough in following up to make sure the situation was resolved to my satisfaction.The replacement unit has been working fine. Was fairly straight forward to figure out. Allows for opening using a code or Bluetooth from the app on the phone.
Joelle M.
Reviewed in the United States on June 27, 2024
I have been using this lockbox for over 2 years, and it has worked fantastically! It's very easy to connect to Airbnb so that it automatically sends the codes to guests upon check-in. It's also straightforward to remotely set up access as needed (e.g., for cleaners or guests on platforms other than Airbnb), and you can specify the time frame during which the code works.The only minor issue I've encountered is that after 2 years, the cover of the lockbox, where the numbers are, has a plastic film that is getting frayed, making it harder to read the numbers being pressed.
Danielle Rose
Reviewed in Australia on June 25, 2024
I bought this tool for our property that is on airbnb. It is solid, easy to use, secure and it doesnt leak. The battery lasts and lasts. I couldnt recommend this product more highly and the price was very reasonable.
René Goscinny
Reviewed in the United States on March 14, 2024
The lock works well. However the bridge is the most finicky device.As far as customer service this is what happened:1. First bridge: i plugged it into my mac and the lights were not coming on. When I called customer support I was asked to send a video showing that it doesn't work after plugging it in. I did and they sent me a replacement.2. Second brige: I had the same issue with the lights not coming on - but then figured out the problem. It had to do with how I was connecting the bridge. So then I set up the bridge just fine. And everything was working great. I retested the first bridge and it was working fine too.3. No good deed goes unpunished: I wrote back to let them know that both bridges were in fact working and that I can send the new bridge back. They accepted. So I sent the new bridge back.4. Come to find they sent me more emails wanting a tracking # and that if I didn't respond, they would delete my bridge from my app! WHAT???Unfortunately for me - I didn't keep my receipt from USPS so now they are saying they can't reenable my old bridge. This is no way to treat a customer who was nice enough to voluntarily disclose that both bridges were working and ship one of them back at his own expense.
TLC
Reviewed in the United States on December 9, 2024
This lockbox is great! Its large interior holds the 6 keys plus 3 key rings I need it to accommodate. It seems to be water and weatherproof. Its battery charge lasts for months (seemingly), as I’ve only charged it when I first received it. I love that the battery level can be seen in the app. I’ve had no trouble connecting it to my phone. I just wish it were wireless and could be programmed when I’m not home.
Xipper
Reviewed in the United States on December 28, 2024
I had spent a lot of time trying to find a lockbox to use that I could "share" codes with someone else without having to change my own code when I didn't want to "share" anymore. I have 2 of these at an Airbnb remote/rural property, one is for emergency key access for guests and the other is for housekeeping and property managers. We have smart locks for most things, but they do fail to update on occasion...and this allows me to easily set dedicated codes for house keepers, property management, or any maintenance people.The best part is that you can actually generate codes remotely with no Internet access and zero connectivity to the lockbox it self. These algorithm generated codes are phenomenal, I can easily generate a 1 time code or one for a window of time...even when the power is out, or the Internet is down.The 3rd box is at my primary residence, where we also have smart locks...but smart locks fail, and we also have some 100+ year old latches that are key based. This allows my family to each have their own code, our neighbors/house sitters can have a code, or if we need to quickly provide access to someone we can always use the algo codes too.
berryd
Reviewed in the United States on December 16, 2024
We used this model for six years on our cottage in Kitty Hawk, North Carolina. Although it was not in direct weather, its in a salt aIr environment and still serviced us well for those six years. We bought a new one earlier this year and within a few months it stopped functioning. After executing a few simple troubleshooting steps, the service representative at Igloo simply sent us a new unit. The warranty process was simple and our problem was quickly resolved.
sandra
Reviewed in the United States on October 25, 2024
I love these for remote pickup,or locking my keys on the car for my guests to pickup and return my rental cars. I just wish I could remotely program it! 🥲🙂 They are currently only able to be programmed when the phone is within a few feet of the box. It is very sturdy. It is not RFID protected, so you will need a faraday bag for keys with signals. It does come with one, but it's not very sturdy, so extras are a necessity.
AlonsoTM
Reviewed in the United States on May 24, 2022
I have three Igloohome Lockbox 3’s and in general they have been the excellent solution to my problem of getting keys to guests. The Bluetooth generated codes can be short and easy for guests, but the Permanent Key, or One-Time-Key options are both awesome for added hand-off corner cases.I did have one incident in my eight months of owning the products where I couldn’t get the lockbox open due to the latch getting stuck in the opening process. I called a locksmith to crack it open (I’ll note, these things are very sturdy, took him a WHILE with even a metal saw) and the company was very supportive of getting me not only a replacement but also repayment for the mechanical mishap.Honestly a huge relief and awesome part of the process was support specialist John Flores who was top notch, attentive, and made me feel comfortable in continuing to partner with Igloohome.Thanks all -
odinnet
Reviewed in Spain on September 26, 2020
Es la versión 2 a pesar de que el vendedor indica que es la 3
atworld
Reviewed in Germany on March 6, 2020
Ist aber extrem robust, sehr schwer und wertig! Mechanisch kaum zu knacken..., Einrichtung mit iphone ging problemlos, ebenso sychronisierungen und vergabe neuer Zugangscodes. Wenn man also vermietet und nicht immer vor Ort ist, ist das eine gute Lösung..., es muss aber jemand vor Ort sein, der die neuen Codes synchronisiert.
Laurent
Reviewed in France on March 1, 2019
Extraordinaire produit. Très bien fini, il semble très solide. L'installation est d'une grande simplicité. Aucune connexion internet n'est requise pour son fonctionnement ce qui en fait un produit vraiment à part.Il va vraiment me simplifier mes locations saisonnières.Je le conseille vivement.
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