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Edward Harshman
Reviewed in the United States on January 26, 2025
Works well and seems reliable. Using a computer and setting up the device using a browser is laborious, but reasonable. Downsides are (1) documentation is sparse including difficulty learning how to set up dial plans (how to translate keyed-in numbers to actual permitted telephone numbers, including rejecting forbidden numbers) and the fact that my 2-line telephones suddenly started sometimes and not always having voicemail indicators flash on both lines not the one with a message when messages were left. Dial-tone indicator for voicemail messages work perfectly, however.
Customer
Reviewed in the United States on July 4, 2024
Purchased two ATA-191 MPP devices to replace Obihai 202 ATAs that were end of life. Since I'm familiar with configuring Cisco handsets, I was hoping that the ATA-191 support and configuration options would be similar.While quite a few of the configuration options overlapped, the ATA-191 offered fewer options than Cisco handsets or the former Obihai 202s and this made it hard to debug interop problems since my method has been to utilize Cisco handset options as closely as possible.The second problem was that one of the ATAs stopped booting two weeks after the return period lapsed. The documentation does not provide much help in figuring out what is going on or how to fix it, other than putting a paperclip into the reset hole and observing the color and blinking speed of the lights.Overall, a project I had hoped to complete within a few days looks like it will take much longer and so I am still relying on the Obihai 202s and probably will need to continue to do so for months to come.
Christian Enriquez
Reviewed in the United States on March 27, 2024
El producto llegó nuevo en empaque sellado y listo para usarse, este se conecta a la Red y lo das de Alta en tu dashboard de Cisco con la Mac Address del equipo,. Una avez que el equipo está visible en la red se carga la configuración. 100 recomendado para Vocear de teléfono IP a sistema de Voceo Analogo.
RLG
Reviewed in the United States on February 6, 2022
No issues, worked as it should. Install was easy.
Wayne Paterson
Reviewed in the United States on February 25, 2022
I tried getting support because I could not get the firmware to upgrade. I followed their intensely badly written instructions to the letter. Tried restoring to defaults and redoing. Tried getting advice on the forums. Wasted lots of time. It could spend an hour and then boot to the old firmware without any errors. Logs unhelpful. So I tried calling Support. Nope, gotta have a contract number. How do you get one? “If you don't know, you shouldn't have bought our product.” There is no support if you buy one of these. Firmware upgrades are a long-standing problem, apparently, due to lack of memory. Regardless, the only form of support Cisco offers is getting your retailer to take it back. Two stars for quality of the product when it works.
Greg R.
Reviewed in the United States on December 29, 2022
I purchase this to connect a "regular" (non-IP) phone to my Ring Central account. This allows me to use an inexpensive Panasonic wireless phone system with multiple handsets. Easy set-up, straightforward via the Admin Portal.
Customer
Reviewed in the United States on October 14, 2022
Only had EU plug adapter in the sealed Cisco box, did not have the US adapter. I'm not sure if that's a packaging oversight from Cisco or what, but without the US adapter it's useless to me.
HNL Corp
Reviewed in the United States on January 22, 2022
Bought it to be used for an analog fax machine using a VoIP line/number. The software is not very intuitive, and the documentation refers to using mainly Cisco VoIP services. Thus, if you are going to use a third party VoIP service you will have to figure out on your own how to configure. However, once configured it works great!
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