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Reviewed in the United States on February 3, 2025
Love this item it’s safe , quite, warms the area well and it looks elegant in your house .
Annie S.
Reviewed in the United States on February 19, 2025
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Chris
Reviewed in the United States on January 4, 2025
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Carm
Reviewed in the United States on January 23, 2025
This fireplace insert has been a fantastic upgrade! Installation was straightforward, and it instantly transformed our old fireplace into a cozy and efficient heating source. The flames look realistic, and the adjustable heat settings are perfect for controlling the temperature.It’s also very quiet, which is a huge plus. The only minor downside is that the remote could have better range, but that’s not a dealbreaker. Overall, it’s a stylish and functional addition to our living space—I highly recommend it!
SAMPorter
Reviewed in the United States on January 11, 2025
This was a great fit for our fireplace. It creates a nice ambience. The heater works well enough to keep the chill off. The remote works well. Wish I could turn off the LED lights on the front
dreamingbird
Reviewed in the United States on December 26, 2024
We bought this product in Dec 2023. It was good. We only used for about 7 days during holidays last year. Right before Christmas 2024 , we started to use it, unfortunately the remote control didn’t work. After contacted with customer service, we were told we should get a replacement. However, we received an email next day and said we need to pay addition $30 to replace poor quality remote control. I cannot believe how bad the quality of remote control (it’s broken only used for 7 days) and cannot believe how expensive for a small piece of plastic remote. BTW, the product also has buttons in the side, however it cannot be turned off for the fan and had to turn off whole heater.
Cloyce
Reviewed in the United States on February 28, 2023
To be frank, this purchase turned out to be much better than expected! The pictures make it look kinda cheap and chintzy, but it is surprisingly not the case at all! It feels well made, solid and looks much more realistic than I thought it would. Most people have to look closely to figure out if it's real or not. It works well, but doesn't heat the room as well as I had hoped. I'm not sure if that's a function of product design / output, or heat loss from the chimney or the location given the fact that I'm used to my old space heater being a few feet away (rather than across the room in the fireplace).My only complaint is with respect to the remote and controls, which has a very poor interface. There are three functions that can be adjusted; 1) light output (brightness of fake fire), 2) temperature and 3) a timer. All three functions share the same two digit display, so changing one function will override the display another function setting. We have found ourselves using the timer much more than anticipated (almost a must), which I think is a function of it's location in the fireplace where it's easy to forget to turn it off. Given the singe output interface, if we set the timer (which can only be adjusted in one hour increments), then we have no idea what temperature setting currently applied and vice versa. It's not clear if adjusting the temperature overrides the timer setting or just the timer display. It's not a big deal, just a little annoying. I wish there was a way to see the temperature and timer settings at the same time. FYI, you really want to make sure you don't lose the remote, because making the adjustments on the unit is painful (particularly if you have fire screen in front of it).
Gabrielle Starr
Reviewed in the United States on December 19, 2023
My grandmother has a beautiful living room fireplace, but she stopped using it after my grandfather passed away when I was a little girl (in the 90s). His birthday was November 24, but our family has always celebrated it on Thanksgiving, so this year, I decided to surprise my grandmother by putting an electric fire in the fireplace.This turned out better than I ever imagined. Altogether, set-up only took about 10 minutes. That includes carrying the old grate to the garage, unboxing and placing the machine, and finding an extension cord (my grandmother's house is pretty old, so there aren't as many electric outlets and this product's cord isn't very long).When turned on, this is absolutely stunning and quite realistic, especially because the back has this function that casts realistic flame effects onto the wall.The heat function works well to add warmth to this large room. You can hear the fan, but it's not overly noisy at all, nor is it unpleasant. The remote control is quite easy to use, as are the controls on the actual device.Everyone in the family loves it; my mom is already talking about getting one for the summer cottage's fireplace. It's amazing how much warmth and coziness this brings to the room. I know my grandpa would've loved it, too.
J. Mazzulla
Reviewed in Canada on October 31, 2019
I recently received this item and so far it's running great. The timer for the "flame" and heat functions is very useful; I can only use it for as long as I need it and then it turns itself off. My only gripe is that the fan is a little louder than I would like, but it's a small complaint.
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