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Reviewed in the United States on September 14, 2024
The initial vault received had a faulty lock which allowed for easy access despite being locked. I reached out via email for support and it was determined the lock manufacturer had a defect.The company then stated they could refund the purchase or send a new box. I liked the quality otherwise and decided to get the other box with a different locking mechanism, the Bluetooth version.The vault came very quickly and the customer service was very professional and timely. All emails were typically returned within 24 hours.
Jessica borrero
Reviewed in the United States on August 4, 2024
It was really easy to build. Then it locked. =( I was freaking out because the manual didn't say anything about charging capabilities. It also didn't bring the charging accessories , anywho, while breaking my head and losing my calm, I tried to flip it in an unsuccessful attempt to open the vault, I found the port to charge the darn pad. After changing, connecting to phone was easy. All the possible ways to get a code is a plus because I can see how a faulty delivery person can share the code with bandits and have them do the dirty work. The 2 key fobs make it easy for those who aren't tech savy, just point and open. The PVC material make it a good weather friendly container, hope the pad doesn't get water damage. I just got it, I really trust it will reduce the package theft. I'll be back if it doesn't.
F.H.
Reviewed in the United States on July 9, 2024
This product is the best size and useful for larger packages. It really is easy to assemble using the provided instructions and I like it that if you have a questions they are available to call for assistance! Great buy and a very sturdy box.
Tyler Harmon
Reviewed in the United States on May 31, 2024
Product doesn’t last long. Already having malfunctions with keypad. No longer works.
Amy Rawson
Reviewed in the United States on May 3, 2024
It is very well made, but the keypad rarely works. It doesn't register that you're trying to tap a code in. So 9 times out of 10 our packages get set on top with a message that the keypad won't work. Pretty disappointed. Wish we would have just ordered the more basic one and not the Bluetooth lock.
Customer
Reviewed in the United States on March 7, 2024
I’m sure you’ve been fed up with porch pirates and raining packages. This IS the answer. I have compiled notes for you to quickly read!First of all…!• BUY A 2G GATEWAY! I bought the first one that popped up, for $35. I can now lock and unlock REMOTELY, at the mall, in the car, at work, etc.Okay next,• My second picture shows how the brackets are installed per instruction. Try to find some ideas with that picture. If else fails, drill through box to ground/wood/concrete.• Have an extra AA battery around… Because it actually needs 4 but they supply 3…! The one battery that goes deep into the battery well is challenging. I shoved and went.• The installation lock orientation CAN LOOK CONFUSING… So please orient parts according to the multiple pictures and install correctly. I can see how people could make this mistake and NEVER lock their box.• Be sure everything lines up correctly, flush and evenly!Extras:• Yes you can fit pretty large packages in there. I can even fit myself in there!• 3rd Picture shows I am lifting the whole side by the handle. Proof it works well, and light enough to lug around!• Without buying a Gateway, you need to be on bluetooth to unlock/lock.• It has multiple features where you can auto lock by the seconds/min, etc.• It has 2 RFID keychains and easily opens the box.That is all! I went through a lot of product videos but this one fit best for me because of the size. Dont forget to use the signs included! Have a good day all!
waikoah
Reviewed in the United States on December 29, 2023
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Thatniceguynick
Reviewed in the United States on January 17, 2023
The box is pretty sturdy, and easy to assemble. It's not high security, but it's good enough to hold up and deter crimes of convenience. The lock programming is easy and the App works well.HOWEVER... The lock mechanism, latch and lid are terrible! They need to redesign how it physically locks or redesign the lid. Because the lock is not captured in the latch, all you have to do is push the lid left and the box is open. It's so easy that I do this rather than type the code in. This is also possible because the lid is very flexible. There's really no point to the lock. I am hoping that it deters thieves because it looks secure. If they actually try it they will be able to get in easy. I don't know why the words "Vault" and "Robust" are in the title.
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